Paid to have a parcel collected on the 11th December, no one came for it. Couldn't get hold of anyone on customer service, to find out what to do next. Today, 16 days later, the response from hermes is that they apologise for not collected and that I can take my parcel to a local pick up point. Had I wanted to to do that I would have done so and not paid the extra for collection! Absolutely dismal, would not use again.
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