I send a parcel to Denmark on 13th is January 2021 and it has still not been delivered. The parcel cannot be tracked on their website, as it doesn’t recognise the tracking or reference number given by Hermes. Without a working tracking number, you cannot speak to anyone at Hermes. The company doesn’t provide any phone number or email address to which you can contact them. It is an absolute travesty that a company like this is allowed to operate at all.
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