Any Company in the UK who value good customer service should seriously think twice when considering using Hermes to deliver their goods. They have a history of poor service and do not care where they drop off their deliveries. One major problem is they complet let disregard postcodes. If you have say an address which begins with Glebe House they will enter this into their sat nav and deliver to the first Glebe House on their list even if it's five miles away from the correct address. So bad it's almost laughable. As for answering your questions on communicating with Hermes. You can't speak to a person. Andrew Brooker