I recently asked the subscribers to the 'Nextdoor' website for my semi-rural neighbourhood if they were experiencing the same delays and other problems I have been experiencing with Hermes. 14 people responded to report that they too had received an appalling service from the company. The delays seem to be due to Hermes regularly being unable to find anyone to deliver parcels because being paid per parcel with no mileage allowance isn't attractive when a lot of time and money is spent travelling between drop-offs. If I posted this one-star critical review in the Hermes UK profile, for which Trustpilot receives income from Hermes, it would be removed by Truspilot's software within half an hour. Why is that I wonder?