Item was unable to be delivered despite been notified it was due to be delivered within 15 minutes of by the courier. No other information was offered. I had to make multiple attempts to track the item to find out why they were unable to deliver the item. eBay on behalf of the seller the Perfume stop informed me the next day that the item was damaged by the courier service Hermes now calling itself EVRI. I had to report the item as not received to eBay as I had not received any communication from either EVRI or the seller. The Perfume stop emailed me today after 4 full working days telling me that they do not receive any confirmation from EVRI that a parcel has or hasn't been delivered and had not yet contacted EVRI about the damaged item. I have been unsuccessful trying to contact EVRI to find out what happened to my parcel within the 15 minute time slot and why. I've ticked the not applicable boxes because the item wasn't delivered and the communication box over a week because no applicable box and unable to make contact.