Very poor. No customer service. Telephones asks that you email or chat. No response to email whatsoever. Chat is electronic and goes round a loop that it is difficult to break out of. Promised response to where my delivery is within 28 hours. No response in that timescale. Escalated through PayPal. Very concerned about where my good s are. Very frustrated about not being able to get a response. Last time we use Hermes.
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