Lack of transparency and no honesty at all. I have been waiting all day for the delivery, the website said the item would arrive by 9 pm. At 9:30 pm, nothing was delivered, I updated the info on the website and there was a fake information that the driver tried to deliver the item at 4pm and did not find anyone or safe place to leave it. I was at home all afternoon waiting and checking the website. Why lie to your customers like that? The driver did not leave the "missing notice" or "calling card", no one came here from your company! Avoid using Hermes, can't be trusted, it is the second time that issues like that happened to me. Hopefully I will get my item delivered... some day...