Trying to communicate with Hermes is very difficult. If you telephone them, they give you lots of (incorrect) options, then ask you to Chat to them online and disconnect the call. When you eventually Chat to them online (there were 86 people ahead of me in the queue), they tell you it is a system fault and that I have to Chat back when the problem is fixed - but without any sort of process which would tell me that the problem is fixed so that I don't have to waste even more time! Not good Customer Service at all. I will use the Post Office for Returns in the future, even though it is less convenient.