Hermes is a terrible company Hermes is a terrible company and if I could leave 0 stars, I would. From just one delivery I've had more problems than one would have thought possible. Hermes had delivered my item late, left it outside in the rain (water damaged item) and had then proceeded to mistreat it and the wheels of the item had snapped off. It's disgusting that this company has no phone number to speak to an actual person to solve a problem, all they offer is a live chat service which is highly frustrating. I think this company is a scam, and they are frauds. Don't pay for their service, I am yet to be refunded after 14 days.