Tracking a parcel with this company is fine to start with, then we're told on their tracking service,(such as it is) there's a 24hr delay. Three weeks later, and several attempts to contact them to no avail, and still saying on their tracking sevice there's a 24hr delay, it makes me think there maybe some sort of lucky dip going on somewhere! You'd think this company was being run by some sort of mafia! Set up a company make it so, as it's nigh on impossible to contact, then do whatever you like. I have given up all hope of it being delivered now. How they have been allowed to continue to operate in this country or anywhere else beats me! I urge anyone who reads this review, or any of the other numerous reviews about Hermes, is to avoid them like you would HERPES!