I'm only giving the star to my courier who's a wonderful chap! He is wasted with this company! I'm still spitting fire I'm so outraged. I sold my 6 year old sons electric scooter (brand new) brought the wrong one and left too late to get refund so sold it to someone in Birmingham and this was July 3rd the scooter made it all the way up to Birmingham only to go "MISSING" that day what a coincidence!!!!!!! 3 weeks I still haven't had an apology and the phone number has blocked me from getting through!!!! I messaged on facebook, Twitter,their website and rang copius amounts of times but was IGNORED!!! Disgusting vile pigs i have had tears over this as they aren't even compensating and they are liable for it going missing so the funds from the sale were refunded to buyer and my son has to now wait to get another one as we dont have trees that grow money. They paid me back the £10.82 postage its a complete insult. Do not choose this company even with insurance you will have a fight getting compensation