Shaomin Lee-Murray
Parcel originally due for delivery today, Saturday 15/8 between 12:00 -16:00. Second message said changed to 11:00-14:00, followed by a message saying delivery attempted but we weren’t in. Our car is in the drive and we have not been out. Tried online contact - useless. They could not recognise the order no. Asked if I wanted a phone call I should provide a no., So I did, then it said if I wanted a phone call....again and again. I provided a no. twice. Nobody rang. Companies need to ditch Hermes. They are useless. On previous occasions they have told us the driver could not access our property, did they need an access code for the gate? Our gate opens by turning the handle. Prior to that they delivered something through our letterbox, showing a pic of the letterbox, not ours. One hour later it was delivered to us, too large to go through letterbox. Their couriers tell lies to excuse non-delivery. Someone had better call me on Monday, or I’ll be sitting in the drive ready to give them a piece of my mind and to ask where there local office is so I can pay them a visit.
2 months ago
 
hermes.co.uk has a 1.53 average rating from 72 reviews

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