Here we go again... Please 1 star is too much for this useless company. Below is the email Hi Ali, Thank you for your email. I have looked into the status of your order and found that unfortunately, your parcel has been damaged in transit by the courier Hermes. I sincerely apologise for this inconvenience but unfortunately, situations like this are outwith our control. I understand that you have been waiting a long time for this order, I will more than happily resend your order if you wish by Royal Mail? Please let me know. Apologies again for the inconvenience. If Hermes deny this, here is the tracking number H00RVA0022096204 Always have problems and they do not respond neither compensate anything which I also have a reference given by them on the 8th Jan 2021. Incident 210108-051152 for my complain and they never responded!!! over 2 weeks now USELESS ZERO STAR IS NOT EVEN WORTH IT