Hermès Reviews

Name: Hermès
Rating: 1.58

1.6 Rating 224 Reviews

13 %

of reviewers recommend Hermès

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Metrics

1.6

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“Sehr schlechter Service – ständige Lieferterminverschiebungen Hermes funktioniert einfach schrecklich. Das Paket wird ständig auf den nächsten Werktag verschoben – und das passiert mehrfach hintereinander. Es ist unmöglich, genau nachzuvollziehen, wann es endlich ankommt. Wenn man die Wahl hat, sollte man lieber einen anderen Lieferdienst wählen. Hermes bedeutet nur Enttäuschung und verschwendete Zeit.”

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Posted 2 weeks ago

“Ho appena ricevuto un bel regalo di Hermès da una mia cara amica. Sono molto dispiaciuta perché lei ha avuto una spiacevole esperienza in negozio. Il personale è stato falsamente cortese tanto da farla sentire fuori luogo. Mi dispiace . Questo non dovrebbe succedere!”

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Posted 2 weeks ago

“Dr. Velasquez is fantastic! Unfortunately, his nursing staff isn't. Sending a RX fax is too much work for them. I was told, in a harsh tone, that in the future I'd have to do it myself. Isn't that their job?”

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Posted 2 weeks ago

“I am extremely disappointed with the customer service from Hermes. I’ve contacted them multiple times via email and have not received a single response. It’s incredibly frustrating when there’s no way to speak to a real person or get support when something goes wrong. A company handling deliveries should have reliable communication and at least acknowledge customer concerns. Sadly, that has not been my experience. I hope they take customer service more seriously in the future.”

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Posted 3 weeks ago

“Awful experience. There was a package send for me from an online website. It was supposed to be delivered by Hermes . The delivery guy arrived to me and rang the door downstairs so I can receive the package. It took me around 30 seconds to get down cause I live in 5th floor. He didn't wait for even these 30 seconds and I have found him already gone and my order was cancelled. It really an awful experience that the delivery guy didn't even wait for couple of seconds until I get down to receive my package.”

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Posted 4 weeks ago

“I placed an order a month ago and still have not received it. I keep getting the run around. This was a mother's day gift. I was looking forward to giving ot to my daughter. I'm so upset and sad. I already paid for this amd was excited to receive it on time.”

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Posted 1 month ago

“Derrick was great 👍 very polite and helped with app my questions great place 👍”

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Posted 1 month ago

“I order a waller from hermes for $609.90 almost 2 weeks ago, the package got lost during transit via fedex 880858993796. 3 days ago I contacted fedex they told me it was lost in Georgia and i live in Florida. Now hermes costumer service told me i have to wait 7 to 10 days more for an investigation to complete and see if they can issue a refund, i find this horrible costumer service i dont have to wait 10 days for lost package that never ever reach my doors steps not even my the state i live. Horrible service i want my full refund asap. I been waiting 2 weeks and half, they should offer me a discount at least for the issue but they dont care wont be buying anything from hermes anymore.”

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Posted 1 month ago

“I recently purchased several items at the Hermes store in Palm Beach . I was absolutely thrilled by the service I received due to my sale associate Polyna who was so accommodating and personable and extremely nice . I would highly recomend this store to anyone because it was a great experience !”

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Posted 1 month ago

“Lied about delivery and staff is very rude. Why are they still in business?”

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Posted 3 months ago

“Ms Laura Lee from Liat Tower Hermes was so helpful and followed up on my request for help so promptly. She has a great service disposition. I feel so relaxed around her.”

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Posted 5 months ago

“Returned a bracket they sent email they recieved it back taking q2days to get refunded my $$ ,there practice is that it needs to come back in same condition and in it's original package well it was still not understanding why 12 days for someone to check it out when they recieved it they would have noticed that didn't take me 12 days to pay for it...”

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Posted 5 months ago

“I had a truly disappointing experience with Hermes, and it's safe to say we will never be returning. The customer service is absolutely atrocious. The staff treated us with such arrogance, speaking to us as if we were beneath them and that we were unworthy of even being in their store. It's incredibly off-putting to be made to feel as though the brand is somehow too good for you, as if you should feel privileged to even consider purchasing their products. Sadly, this isn't the first time we've encountered this attitude. We’ve had the same experience at Hermes locations in both the USA and Europe, so it seems to be part of the company culture, not just an isolated incident. It’s a stark contrast to the welcoming and professional service we've received at other high-end brands like Gucci and Louis Vuitton, where we've always felt valued as a customer. For a brand that prides itself on exclusivity, they certainly know how to push customers away. we’ve lost all interest in purchasing from Hermes, and we’ll be sure to share our experience with others. There’s simply no reason to spend money on products from a company that makes you feel like you don't deserve their merchandise. Hermes has lost a customer for life.”

Helpful Report

Posted 5 months ago

“Exceedingly poor quality delivery service that borders on dishonesty. Delivery email said between 1130 and 15.30. No goods have arrived,I contacted Hermes. There was nothing they could do, contacted UPS they said that they have up to 7 pm to deliver the goods and later because it’s Christmas, initially they said that I would not have received an email to say 1130 to 15.30! Little one can say”

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Posted 5 months ago

“For what is considered high end, company doesn’t have a good customer service. No response, no follow through.”

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Posted 6 months ago

“The mos horrible delivery company,you can wait for a package that never come”

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Posted 6 months ago

“One of the WORST companies to ever deal with. Ordered my mom a perfume for her birthday, only after ordering and paying them, I was informed this was a “signature only delivery” and my mother works Monday-Friday so she was not going to be home to sign for it. I asked if they could request FedEx to deliver after 4PM and they said no. I asked if she could pick up at a FedEx holding center, and they said no. I contacted FedEx to see if they can alter the delivery time and they said that Hermes does not allow that. Hermes made this entire transaction a NIGHTMARE to deal with. Customer service was of ZERO help. My poor mother was awaiting this for so long and it never came. She even took a day off work to wait for it and the FedEx driver never arrived and posted a picture of the street she lives on from inside his truck. Overall a very BAD experience. This was a birthday gift and they ruined my mother’s birthday. I will NEVER do any business with this company again. Be aware that anything you order will NEED TO be signed for and CANNOT be picked up at a holding location, which is the stupidest thing I have ever heard. Customer service is a JOKE and they do not care at all about the money you spent. Also takes a while to get a refund. Terrible company. Terrible experience. TERRIBLE customer service.”

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Posted 6 months ago

“I received a Hermes Apple watch with a band that was too big. I paired the watch for maybe an hour until after I tried on the band. I submitted the return and now they are sending it back to me because I paired it. In the meantime I purchased the watch with the Grand H band. They would not make an exception and now I am stuck with two watches. Do not do business with this company.”

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Posted 7 months ago

“Warning to anyone purchasing Hermes items online. I purchased an Apple Watch strap ($375) two years ago. One of the bracket attachments broke and I contacted Hermes to see if I could get it repaired. Happy to pay for the repair - just need to know how to get it to them for repair. I have sent 5 emails via their customer service contact request - I get a response back from them asking for details and photos of the strap - and then I hear nothing. I have sent 5 emails and get that one generic response and no follow up. This is the second time I have had problems with items purchased from Hermes on line and I will not purchase anything further from them and strongly recommend that no purchases from Hermes online.”

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Posted 8 months ago

“I bought a sneakers from Hermès , Canada.They have been torn . I have asked them to repair them. They told me you wore it a lot and we would not do anything. I didn’t know we have to watch the Hermès shoes instead of wearing .”

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Posted 8 months ago

Hermès is rated 1.6 based on 224 reviews