Hermès Reviews

Name: Hermès
Rating: 1.54

1.5 Rating 215 Reviews

13 %

of reviewers recommend Hermès

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Metrics

1.5

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“Lied about delivery and staff is very rude. Why are they still in business?”

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Posted 1 month ago

“Ms Laura Lee from Liat Tower Hermes was so helpful and followed up on my request for help so promptly. She has a great service disposition. I feel so relaxed around her.”

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Posted 3 months ago

“Returned a bracket they sent email they recieved it back taking q2days to get refunded my $$ ,there practice is that it needs to come back in same condition and in it's original package well it was still not understanding why 12 days for someone to check it out when they recieved it they would have noticed that didn't take me 12 days to pay for it...”

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Posted 3 months ago

“I had a truly disappointing experience with Hermes, and it's safe to say we will never be returning. The customer service is absolutely atrocious. The staff treated us with such arrogance, speaking to us as if we were beneath them and that we were unworthy of even being in their store. It's incredibly off-putting to be made to feel as though the brand is somehow too good for you, as if you should feel privileged to even consider purchasing their products. Sadly, this isn't the first time we've encountered this attitude. We’ve had the same experience at Hermes locations in both the USA and Europe, so it seems to be part of the company culture, not just an isolated incident. It’s a stark contrast to the welcoming and professional service we've received at other high-end brands like Gucci and Louis Vuitton, where we've always felt valued as a customer. For a brand that prides itself on exclusivity, they certainly know how to push customers away. we’ve lost all interest in purchasing from Hermes, and we’ll be sure to share our experience with others. There’s simply no reason to spend money on products from a company that makes you feel like you don't deserve their merchandise. Hermes has lost a customer for life.”

Helpful Report

Posted 4 months ago

“Exceedingly poor quality delivery service that borders on dishonesty. Delivery email said between 1130 and 15.30. No goods have arrived,I contacted Hermes. There was nothing they could do, contacted UPS they said that they have up to 7 pm to deliver the goods and later because it’s Christmas, initially they said that I would not have received an email to say 1130 to 15.30! Little one can say”

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Posted 4 months ago

“For what is considered high end, company doesn’t have a good customer service. No response, no follow through.”

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Posted 4 months ago

“The mos horrible delivery company,you can wait for a package that never come”

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Posted 4 months ago

“One of the WORST companies to ever deal with. Ordered my mom a perfume for her birthday, only after ordering and paying them, I was informed this was a “signature only delivery” and my mother works Monday-Friday so she was not going to be home to sign for it. I asked if they could request FedEx to deliver after 4PM and they said no. I asked if she could pick up at a FedEx holding center, and they said no. I contacted FedEx to see if they can alter the delivery time and they said that Hermes does not allow that. Hermes made this entire transaction a NIGHTMARE to deal with. Customer service was of ZERO help. My poor mother was awaiting this for so long and it never came. She even took a day off work to wait for it and the FedEx driver never arrived and posted a picture of the street she lives on from inside his truck. Overall a very BAD experience. This was a birthday gift and they ruined my mother’s birthday. I will NEVER do any business with this company again. Be aware that anything you order will NEED TO be signed for and CANNOT be picked up at a holding location, which is the stupidest thing I have ever heard. Customer service is a JOKE and they do not care at all about the money you spent. Also takes a while to get a refund. Terrible company. Terrible experience. TERRIBLE customer service.”

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Posted 4 months ago

“I received a Hermes Apple watch with a band that was too big. I paired the watch for maybe an hour until after I tried on the band. I submitted the return and now they are sending it back to me because I paired it. In the meantime I purchased the watch with the Grand H band. They would not make an exception and now I am stuck with two watches. Do not do business with this company.”

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Posted 5 months ago

“Warning to anyone purchasing Hermes items online. I purchased an Apple Watch strap ($375) two years ago. One of the bracket attachments broke and I contacted Hermes to see if I could get it repaired. Happy to pay for the repair - just need to know how to get it to them for repair. I have sent 5 emails via their customer service contact request - I get a response back from them asking for details and photos of the strap - and then I hear nothing. I have sent 5 emails and get that one generic response and no follow up. This is the second time I have had problems with items purchased from Hermes on line and I will not purchase anything further from them and strongly recommend that no purchases from Hermes online.”

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Posted 6 months ago

“I bought a sneakers from Hermès , Canada.They have been torn . I have asked them to repair them. They told me you wore it a lot and we would not do anything. I didn’t know we have to watch the Hermès shoes instead of wearing .”

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Posted 7 months ago

“Absolute worst. I would pay people to not purchase from this brand. They sent me a pair of sandals that did not fit. When I returned them they would not refund me. They lied. They said the sandals were scuffed. I did NOTHING but try the sandals on and directly put them back to return. So incredibly rude and their products aren’t even nice or well made.”

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Posted 7 months ago

“I visited Hermes cannes and luckily was served by a sales assistant called Fatiha She served me with all of her heart and was so patient with me Her purpose wasnt to sell me she wanted to build a relationship and a friendship with me She is like a sister to me now With her warm heart and beautiful smile She has a good taste in fashion and knows how to advise you”

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Posted 8 months ago

“SA are rude! i’m trying to get my size and she insisted that i get the one i’m trying on! and i said, can i at least try my size pls! She shouldn’t be working there if she’s not happy with her job! her name is Susan in Palo Alto Ca”

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Posted 9 months ago

“I purchased a bracelet and I put the words in the order I wanted in graved on it and they were completely engraved backwards. "Thanks for being you" and they put "you being for thanks" They said I would have to pay more money to have it fixed. This is very disappointing!!”

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Posted 9 months ago

“Always problems bad service”

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Posted 9 months ago

“I didn't receive my ring ordered from the US and it got delivered to the wrong place AGAIN. I have been looking around the neighbourhood to find the package with no luck. Honestly Hermes is the WORST ever. Thats my third time having issues not receiving an order. What a bloody waste of time and money.”

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Posted 9 months ago

“I purchased a bracelet from the Palm Beach store a few months ago. It never stayed closed. It always popped open. The H popped off. I went to the store and they informed me that they are sending it to France and it will be 8 MONTHS! I told them I had recently purchased it in their store. Hermes told me they will be in touch to send me a quote of how much the repair is. Worst customer service. I will never buy another Hermes product again.”

Helpful Report

Posted 10 months ago

“I have had my name on the wishlist for nearly two years now for my first Hermes bag (kelly 28 Sellier). First at Selfridges where the service was not so great and then more recently at New Bond Street store. Anyway a lovely SA called Nicky did my last wish list and said that he would send an email to HO to explain that I had been on the WL for a while. This was in March of this year. I went back to the store two weeks ago and spoke to Nicky again and he remembered me and said that he would be happy to send an email again to HO. I asked him how would he know if it was successful and he said, they don't know, they only know if the persons wish is fulfilled. I thanked Nicky and made my purchase and left. As promised he sent an email to HO as the next day I recieved my email that my wishlist has been fulfilled and a few days later I picked up my bag! I would like to thank the staff at NBS Hermes, especially Nicky, who proved to me that the process is fair and you just need to be patient. NICKY Thank you for your customer service. Also James, the SA that served me when I went in to the store to pick up my wishlist!. The staff at NBS are lovely and always helpful”

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Posted 10 months ago

“If only we’d read these reviews before engaging 😭”

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Posted 10 months ago

Hermès is rated 1.5 based on 215 reviews