Hermès Reviews

Name: Hermès
Rating: 1.55

1.6 Rating 237 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

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Metrics

1.6

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 8th October 2025

Riley Wilson

Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“A sales associate at the Hermes store in Dubai Mall named Mika is treating customers with arrogance and disrespect. Store management must take action to protect customers.”

Helpful Report

Posted 1 day ago

“An order I placed beginning of October via express service still hasn't arrive since almost 3 weeks. I was told by the customer service I called that they are looking into the matter. They reimbursed the EUR 10 for the express charges, but the package is still not there. And I am not able to cancel the order because the order is on its way!!! However, no one is able to tell where the package is. Instead of resending the package (which would have been the ultimate customer service), Hermès expects me to wait till my package comes and absolutely no one is able to tell me when it will arrive. I would have expected more from Hermès which prides itself with tradition and all the values it uphold. I am more than disappointed. If Hermès cannot do online shopping, they should just stick to offline business.”

Helpful Report

Posted 2 weeks ago

“Thank you for your continued dedication and professionalism during this process. Your contributions have played a key role in our success.”

Helpful Report

Posted 3 weeks ago

“They would not accept a plate back that they sent scratched. When I called they tried to blame me on the phone without even asking what it was! They led with “we won’t help you.” Hermes has clearly become an aspirational brand. I will never purchase another item again.”

Helpful Report

Posted 1 month ago

“Absolutely disgusting service. It was my birthday, I ordered things to make my day special, and you clowns ruined it. You claim my parcel was delivered and signed for—by me? What a joke. I never signed, never received anything. Straight-up liars. How dare you forge a signature and pretend you did your job? Worst, most useless delivery company I’ve ever dealt with. You ruined my day, wasted my money, and had the audacity to lie about it. Pathetic.”

Helpful Report

Posted 1 month ago

“I'm fed up of incompetent delivery drivers dropping off goods at an unknown address or not even knock on the Customers door or just dump the parcel outside the house with the door shut!! What training do these unskilled, unprofessional people receive. You cause so much undue stress, and then for the Customer to ask for the money to be reimbursed. Take a moment to reflect if your item went missing. It's not nice to think a neighbour has taken your goods, when infact, a silly human being has no brain!!!!!”

Helpful Report

Posted 1 month ago

“Honest, Fast, Reliable — That’s Alpha Recovery Firm!”

Hermès 1 star review on 17th September 2025

Helpful Report

Posted 1 month ago

“Don’t let your assets stay lost — reach out to them now.”

Hermès 1 star review on 8th September 2025

Helpful Report

Posted 1 month ago

“I typed in the fragrance I wanted and was careful knowing that there was another fragrance with the same name that is completely different. I typed in Eau d"orange verse and saw there was a concentrate and an eau d'toilette. I picked the eau d'toilette yet they still sent me the concentrate that is eau d'toilette. This is not the original fragrance. When I typed in the original fragrance, there website takes you to the concentrate. They must be having a hard time selling this so they are tricking people by bringing this up and then people look at the concentrate version and choose the eau d'toilette. They told me that it can't be returned because I removed the plastic. A policy that they don't tell you about but since you can't see the bottle unless you open the package, you think it is the one you ordered. I can't believe Hermes is this desperate!”

Helpful Report

Posted 2 months ago

“Very bad service. Parcel is lost and they are not willing to do more than write an email and tell me to wait, while I paid for extra fast delivery and the issue can easily be solved. ‘Computer says no’ situation.”

Helpful Report

Posted 2 months ago

“I ordered a belt / buckle as a present. we decided to change it. UPS failed to collect it for at least 2 weeks. When finally collected, Hermes agreed to change the order, and confirmed this in writing. They then called to request additional payment for the difference which was fine. Then Hermes then reneged on that contract ‘due to technical issues’ . They sent an email to that effect. Then another member of the Hermes customer service team called to arrange delivery . I told them that they had cancelled the contract. They then rang to say it was going ahead and asked them if they had followed the trail of emails and if they knew what they were doing. I never got an acknowledgement email. They then rang to ask for additional payment , which i had made but it turns out they had then cancelled. I have now paid the difference again. As a company they appear totally incompetent and their couriers UPS are close to being as incompetent. Finally after 3 months my partner will get her birthday present. I will never touch Hermes again. Arrogance and rank incompetence personified.”

Helpful Report

Posted 2 months ago

“Bought the On-the-go dog pouch, a few months in the one and only snap failed. Took it to my local Hermes store, they sent it to Beverly Hills who couldn’t fix it, so they had to send it to Paris to get fixed and the anticipated turnaround is eight months. Highly upset at the poor quality of workmanship and the absurd repair time turnaround. I paid almost $800 for a dog treat and poop bag holder and it’s going to take me the better part of the year for them to fix it? Absolutely ridiculous. Incredibly disappointed. Clearly this must be a design flaw. I have a Kate Spade clutch with two snaps that have never failed that I have had longer and put through more rigors than this Hermes substandard product. Extremely disappointed.”

Helpful Report

Posted 3 months ago

“I watched my life savings disappear in just three months because of this platform. Every cent I had worked hard for was lost. Hope faded with each day that passed. I felt trapped and saw no way out. I reported the issue to AMDARKLIMITED in a state of desperation. They listened and understood my situation. To my surprise, they acted swiftly. They initiated an investigation and worked diligently to recover my funds. After weeks of uncertainty, the unthinkable happened. AMDARKLIMITED successfully retrieved my money. It was a second chance I never thought I would get. Now, I can rebuild my finances. I am grateful for their help.”

Helpful Report

Posted 3 months ago

“Sehr schlechter Service – ständige Lieferterminverschiebungen Hermes funktioniert einfach schrecklich. Das Paket wird ständig auf den nächsten Werktag verschoben – und das passiert mehrfach hintereinander. Es ist unmöglich, genau nachzuvollziehen, wann es endlich ankommt. Wenn man die Wahl hat, sollte man lieber einen anderen Lieferdienst wählen. Hermes bedeutet nur Enttäuschung und verschwendete Zeit.”

Helpful Report

Posted 5 months ago

“Ho appena ricevuto un bel regalo di Hermès da una mia cara amica. Sono molto dispiaciuta perché lei ha avuto una spiacevole esperienza in negozio. Il personale è stato falsamente cortese tanto da farla sentire fuori luogo. Mi dispiace . Questo non dovrebbe succedere!”

Helpful Report

Posted 5 months ago

“Dr. Velasquez is fantastic! Unfortunately, his nursing staff isn't. Sending a RX fax is too much work for them. I was told, in a harsh tone, that in the future I'd have to do it myself. Isn't that their job?”

Helpful Report

Posted 5 months ago

“I am extremely disappointed with the customer service from Hermes. I’ve contacted them multiple times via email and have not received a single response. It’s incredibly frustrating when there’s no way to speak to a real person or get support when something goes wrong. A company handling deliveries should have reliable communication and at least acknowledge customer concerns. Sadly, that has not been my experience. I hope they take customer service more seriously in the future.”

Helpful Report

Posted 5 months ago

“Awful experience. There was a package send for me from an online website. It was supposed to be delivered by Hermes . The delivery guy arrived to me and rang the door downstairs so I can receive the package. It took me around 30 seconds to get down cause I live in 5th floor. He didn't wait for even these 30 seconds and I have found him already gone and my order was cancelled. It really an awful experience that the delivery guy didn't even wait for couple of seconds until I get down to receive my package.”

Helpful Report

Posted 5 months ago

“I placed an order a month ago and still have not received it. I keep getting the run around. This was a mother's day gift. I was looking forward to giving ot to my daughter. I'm so upset and sad. I already paid for this amd was excited to receive it on time.”

Helpful Report

Posted 5 months ago

“Derrick was great 👍 very polite and helped with app my questions great place 👍”

Helpful Report

Posted 5 months ago

Hermès is rated 1.6 based on 237 reviews