Hermès Reviews

1.88 Rating 43 Reviews
21% of reviewers recommend Hermès
445 Review Views (past 24 hours)
9PM - 11PM
18 Review Views
1 New Reviews Written
11PM - 1AM
35 Review Views
1AM - 3AM
22 Review Views
3AM - 5AM
0 Review Views
5AM - 7AM
0 Review Views
7AM - 9AM
19 Review Views
9AM - 11AM
43 Review Views
11AM - 1PM
62 Review Views
1PM - 3PM
82 Review Views
3PM - 5PM
81 Review Views
5PM - 7PM
23 Review Views
7PM - 9PM
60 Review Views
9PM
9PM

Popular Questions:

Delivery

How does Hermès deliver?

Customer Service

How can I contact Hermès?
Are you a business owner?
See Business Solutions

Write Your review

Tell us how Hermès made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Customer Service
Email, Telephone
communication channels
"Just got this from my customer I’m afraid that this item has not been delivered due entirely to a very aggressive and unhelpful Hermes delivery man. He made an attempt to deliver the item yesterday when we were not around to collect it, and left a (not filled in) note. We tried to contact him today but he was extremely off hand and effectively refused to deliver the item today. We do not wish to have dealings with him again after this experience, and therefore we request a cancellation of this order and a return of the item to you. This is not a poor reflection on you, but the experience today with Hermes has been appalling and we do not wish to proceed with this transaction as a result. We ask that you recall the item and issue a refund. With all this I lose customer and money both,"
Helpful Report
Posted 22 hours ago
Are you Hermès? Gain access to your dashboard so you can reply to this review. Free Access
"Can't remember how many lost parcels. Forged signatures each time. Great honest company!"
Helpful Report
Posted 1 month ago
"Stole yet another parcel! Left in a safe location my butt! I live right on the street, no garden! There is no location, never mind a safe 1! Next time Il order a nice big bag of dicks!... Steal that. Jokers"
Helpful Report
Posted 1 month ago
"See my review on Trustpilot. A disreputable service using poorly paid Couriers resulting in some of them being dishonest and logging that they have scanned, got signed and delivered when they haven't. It's not a poor service it's fraud and theft when that happens. Please Sellers, give us a break and use a better service . We are willing to pay more if we know we will actually receive it."
1 Helpful Report
Posted 1 month ago
"THIS IS SERIOUSLY THE WORST COMPANY I'VE HAD THE MISFORTUNE TO DEAL WITH! First Hermes claimed they'd delivered it to me. I spent over 10 hours trying to get answers, emailing, live chat, telephone. All I got was "we're sorry you feel that way." 4 days later I'm told they've lost my parcel and it never left the depot. Then 2 hours later I get a phone call from the manager, who assures me it's with a courier and I'll get it by 3pm today. Yet they gave it to the wrong courier who didn't deliver because "it's not his post code" Now my parcel is Christ knows where. I seriously doubt I'll ever get it. I've spent 3 hours today chasing it up. I've had to cancel a doctor's appointment. I'm off work with post concussive syndrome and the stress is making me ill. But Hermes are "sorry I feel that way" so that makes their continuous cock ups somehow OK?"
Helpful Report
Posted 2 months ago
"THEY DIDNT, SHOCKING SERVICE, AND THEY TELL LIES"
Helpful Report
Posted 2 months ago
"didnt malke me happy sent a arcel delivered to wrong address now cant find it. parcel delivered by hermes just thrown over the back fence even though we were in.no one knocked at the door"
Helpful Report
Posted 3 months ago
"Worst couriers ever!"
Helpful Report
Posted 3 months ago
"Avoid this company They are a disgrace. did not pick up my parcel, asked me to re request and still did not pick up on the day they were suppose to. When they did pick it up they then lost the parcel and had me chasing them for 2 weeks. finally got a refund of may phone calls and messages. joke of a company and will never use again ! pay a little more and go with DPD."
Helpful Report
Posted 3 months ago
"I ordered an item on next day delivery. Waited all day for the parcel that didn’t appear. I checked the tracking which said attempted delivery allow 24hr. No card had been pushed through the letterbox so they’d not even been. I waited 24 hr nothing in the end I waited 72hr tried to find a contact number that puts you through to an actual human being. Good luck finding that. I emailed them several times again no reply. By this point it’s sunday again in all day randomly checkered the tracking that evening attempted delivery. This point I was raging as they wasn’t even trying so I joined an online chat. The man was very helpful and promised me they would be here on the Monday. Finally they turned up! Better late than never I suppose. I now understand why dpd was dearer for next day really wish I payed that. AVOID HERMES"
Helpful Report
Posted 3 months ago
"They deliver to wrong address & will not take any responsibility for their actions - appalling service AVOID"
Helpful Report
Posted 3 months ago
"Absolutely awful - was expecting a parcel and they left a note saying we weren't in - not true - the note said they had left the parcel with our neighbour - not true, checked with both neighbours (lived next door to them for 7 and 20 years and totally trustworthy) Tried to contact head office to ask what had happened. Impossible to contact them. Keep away from Hermes......!!!!!!!!!"
Helpful Report
Posted 4 months ago
"UTTERLY USELESS. THE PARCEL WAS NOT COLLECTED ON THE FIRST DAY BECAUSE THE INSTRUCTIONS OF 10AM - 6PM WERE NOT GIVEN TO THE DRIVER. IT WAS NOT COLLECTED THE SECOND DAY - I WAS TOLD IT WAS TOO LATE AND IT WOULD BE COLLECTED THE THIRD DAY, WHICH IT WAS NOT. WHEN I COMPLAINED THE CUSTOMER SERVICE ADVISOR PROMISED IT WOULD BE DELIVERED IN 3 DAYS TIME. IT WAS NOT. I THEN RECEIVED AN EMAIL TO SAY THE LABEL HAD "RUN OUT" BECAUSE THE DRIVER COULD NOT FIND THE COLLECTION POINT ( A POLICE STATION THAT HE HAD BEEN TO BEFORE) AND I HAD TO CANCEL THE BOOKING AND REORDER. THE WEBSITE WOULD NOT ALLOW ME TO DO THIS AND I HAD TO EMAIL AGAIN TO ASK FOR IT TO BE CANCELLED AND REBOOKED (I WAS NOW ABROAD WITHOUT FULL INTERNET ACCESS) IT WAS NOT REBOOKED. THIS WASTED ALMOST 3 WEEKS. IN THIS TIME I WAS UNABLE TO GET INTO MY FLAT, TELEPHONE ANYONE OR GO TO WORK AS ALL MY KEYS AND PHONE WERE IN THE PARCEL. HOPELESS"
Helpful Report
Posted 4 months ago
"Although I was in the parcel was thrown over the garden gate, I went to the door and was told by the female driver I should have been quicker!!! When I checked on line it said I had signed for the parcel, but the driver must have signed for it as I certainly didn't!! Not impressed at all with Hermes."
Helpful Report
Posted 4 months ago
"My daughter ordered an item for teaching anatomy.She sent it to me as she lives in HK.I then sent it on to her home address.Everything was exactly as it should be ,so I posted it via Hermes .Royal Mail was expensive,so I opted for Hermes International which was£85. The package never arrived .We claimed the amount as it was insured.It has taken nearly 5mths &a lot of hassle from UK &HK.I did eventually received £81 .Wont be using them again."
Helpful Report
Posted 5 months ago
"Hermes delivery is disgusting.rather than leave with a neighbour if we are out they forced the gate breaking the bolt so now mg gate doesn't lock for security of my children and dog.the driver left the parcel just inside the gate which they couldn't close behind them as they broke."
Helpful Report
Posted 5 months ago
"they trow parcels over the gate when there is a sing to hand it in at a neighbor and not throw it over the gate as the dog will have it for breakfast"
Helpful Report
Posted 5 months ago
"Did not deliver the parcel. Shit."
Helpful Report
Posted 7 months ago
"nice service"
Helpful Report
Posted 7 months ago
"Waited over a week for some pillows delivered, because they “don’t fit in the car”. Also ordered two packages from USC, same day, collected at the same time, one got lost and the other arrived fine. Can’t contact them at all, and they won’t register something lost or an issue for seven days. They must cost companies so much money"
Helpful Report
Posted 7 months ago
Hermès is rated 1.88 based on 43 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support