Hermès Reviews

Name: Hermès
Rating: 1.55

1.6 Rating 247 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.6

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Hermès made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hermès 1 star review on 8th October 2025

Riley Wilson

Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a men's belt and black pvd buckle which I wore on one occasion for just a few hours. The pvd buckle had numerous scratches and white showing underneath which looked just awful. When I asked the sales associate about the pvd coating process and how it would wear I was assured that there were several layers and coating of pvd to ensure it met Hermes quality standards. I brought the belt and buckle back to the boutique the following morning to show them. The sales associate was shocked at how poorly the buckle looked after one wear and asked if I wanted to exchange it. He took several pictures to send to their main office as well. Unfortunately, the store manager took an entirely different attitude and decided that they would not do anything to help me whatsoever. Hermes has launched quite a few items with pvd buckles, locks, etc. that will all look like trash very quickly because the pvd coating has been done so poorly. Do not waste your money, but learn from my painful and expensive experience. The complete lack of customer service and poor quality is something new for me with Hermes. Such a shame!”

Helpful Report

Posted 1 month ago

“I genuinely regret purchasing from Hermès. For a company that charges luxury prices, the customer experience was shockingly stressful and disappointing. I ordered a special birthday gift for my sister, only to have their rigid delivery policy completely ruin the experience. They require someone to be home to sign for the package, but this was not clearly communicated in a reasonable way during the ordering process. Because of their inflexible delivery rules, the gift never arrived in time for her birthday. What frustrates me most is the attitude behind it all. Instead of making customers feel valued, the entire process felt cold, inconvenient, and unnecessarily difficult. I was on phone waiting o hold for 20mins. I ended up requesting them to call back! Their return policy is frustrating, their customer service was unhelpful, and overall the experience felt completely out of touch with what customers actually need. Luxury brands love taking people’s hard-earned money, but customer care should matter too. A luxury experience should feel thoughtful and smooth — not stressful and frustrating!”

Helpful Report

Posted 5 months ago

“Everything worked out successfully, thanks to the consistent support along the way.”

Helpful Report

Posted 6 months ago

“Ordered and paid for overnight service. Wasted an entire day awaiting package, which was a gift for a party, only to find out it was to be delivered 3 days later.out the fee for shipping, no gift for party, and lame customer service when contacted. Laughable “luxury brand” experience.”

Helpful Report

Posted 6 months ago

“The team demonstrated a high level of attentiveness, proactively guiding me through the necessary procedures and documentation. Their transparent communication eliminated uncertainty and provided reassurance at every stage. Each interaction reflected competence, patience, and a strong commitment to service excellence.”

Helpful Report

Posted 7 months ago

“The support offered from this so called “luxury” brand is trash. If you want a company to stand by their product don’t buy from them.”

Helpful Report

Posted 9 months ago

“Rubbish a totally joke company. The address is an office block and they try to deliver out of hours and on a Sunday .. i will be canceling the order the seller should take note”

Helpful Report

Posted 10 months ago

“A sales associate at the Hermes store in Dubai Mall named Mika is treating customers with arrogance and disrespect. Store management must take action to protect customers.”

Helpful Report

Posted 11 months ago

“An order I placed beginning of October via express service still hasn't arrive since almost 3 weeks. I was told by the customer service I called that they are looking into the matter. They reimbursed the EUR 10 for the express charges, but the package is still not there. And I am not able to cancel the order because the order is on its way!!! However, no one is able to tell where the package is. Instead of resending the package (which would have been the ultimate customer service), Hermès expects me to wait till my package comes and absolutely no one is able to tell me when it will arrive. I would have expected more from Hermès which prides itself with tradition and all the values it uphold. I am more than disappointed. If Hermès cannot do online shopping, they should just stick to offline business.”

Helpful Report

Posted 11 months ago

“Thank you for your continued dedication and professionalism during this process. Your contributions have played a key role in our success.”

Helpful Report

Posted 1 year ago

“They would not accept a plate back that they sent scratched. When I called they tried to blame me on the phone without even asking what it was! They led with “we won’t help you.” Hermes has clearly become an aspirational brand. I will never purchase another item again.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting service. It was my birthday, I ordered things to make my day special, and you clowns ruined it. You claim my parcel was delivered and signed for—by me? What a joke. I never signed, never received anything. Straight-up liars. How dare you forge a signature and pretend you did your job? Worst, most useless delivery company I’ve ever dealt with. You ruined my day, wasted my money, and had the audacity to lie about it. Pathetic.”

Helpful Report

Posted 1 year ago

“I'm fed up of incompetent delivery drivers dropping off goods at an unknown address or not even knock on the Customers door or just dump the parcel outside the house with the door shut!! What training do these unskilled, unprofessional people receive. You cause so much undue stress, and then for the Customer to ask for the money to be reimbursed. Take a moment to reflect if your item went missing. It's not nice to think a neighbour has taken your goods, when infact, a silly human being has no brain!!!!!”

Helpful Report

Posted 1 year ago

“Honest, Fast, Reliable — That’s Alpha Recovery Firm!”

Hermès 1 star review on 17th September 2025

Helpful Report

Posted 1 year ago

“Don’t let your assets stay lost — reach out to them now.”

Hermès 1 star review on 8th September 2025

Helpful Report

Posted 1 year ago

“I typed in the fragrance I wanted and was careful knowing that there was another fragrance with the same name that is completely different. I typed in Eau d"orange verse and saw there was a concentrate and an eau d'toilette. I picked the eau d'toilette yet they still sent me the concentrate that is eau d'toilette. This is not the original fragrance. When I typed in the original fragrance, there website takes you to the concentrate. They must be having a hard time selling this so they are tricking people by bringing this up and then people look at the concentrate version and choose the eau d'toilette. They told me that it can't be returned because I removed the plastic. A policy that they don't tell you about but since you can't see the bottle unless you open the package, you think it is the one you ordered. I can't believe Hermes is this desperate!”

Helpful Report

Posted 1 year ago

“Very bad service. Parcel is lost and they are not willing to do more than write an email and tell me to wait, while I paid for extra fast delivery and the issue can easily be solved. ‘Computer says no’ situation.”

Helpful Report

Posted 1 year ago

“I ordered a belt / buckle as a present. we decided to change it. UPS failed to collect it for at least 2 weeks. When finally collected, Hermes agreed to change the order, and confirmed this in writing. They then called to request additional payment for the difference which was fine. Then Hermes then reneged on that contract ‘due to technical issues’ . They sent an email to that effect. Then another member of the Hermes customer service team called to arrange delivery . I told them that they had cancelled the contract. They then rang to say it was going ahead and asked them if they had followed the trail of emails and if they knew what they were doing. I never got an acknowledgement email. They then rang to ask for additional payment , which i had made but it turns out they had then cancelled. I have now paid the difference again. As a company they appear totally incompetent and their couriers UPS are close to being as incompetent. Finally after 3 months my partner will get her birthday present. I will never touch Hermes again. Arrogance and rank incompetence personified.”

Helpful Report

Posted 1 year ago

“Bought the On-the-go dog pouch, a few months in the one and only snap failed. Took it to my local Hermes store, they sent it to Beverly Hills who couldn’t fix it, so they had to send it to Paris to get fixed and the anticipated turnaround is eight months. Highly upset at the poor quality of workmanship and the absurd repair time turnaround. I paid almost $800 for a dog treat and poop bag holder and it’s going to take me the better part of the year for them to fix it? Absolutely ridiculous. Incredibly disappointed. Clearly this must be a design flaw. I have a Kate Spade clutch with two snaps that have never failed that I have had longer and put through more rigors than this Hermes substandard product. Extremely disappointed.”

Helpful Report

Posted 1 year ago

“Sehr schlechter Service – ständige Lieferterminverschiebungen Hermes funktioniert einfach schrecklich. Das Paket wird ständig auf den nächsten Werktag verschoben – und das passiert mehrfach hintereinander. Es ist unmöglich, genau nachzuvollziehen, wann es endlich ankommt. Wenn man die Wahl hat, sollte man lieber einen anderen Lieferdienst wählen. Hermes bedeutet nur Enttäuschung und verschwendete Zeit.”

Helpful Report

Posted 1 year ago

Hermès is rated 1.6 based on 247 reviews