Bought the On-the-go dog pouch, a few months in the one and only snap failed. Took it to my local Hermes store, they sent it to Beverly Hills who couldn’t fix it, so they had to send it to Paris to get fixed and the anticipated turnaround is eight months. Highly upset at the poor quality of workmanship and the absurd repair time turnaround. I paid almost $800 for a dog treat and poop bag holder and it’s going to take me the better part of the year for them to fix it? Absolutely ridiculous. Incredibly disappointed. Clearly this must be a design flaw. I have a Kate Spade clutch with two snaps that have never failed that I have had longer and put through more rigors than this Hermes substandard product. Extremely disappointed.