Hermès Reviews

Name: Hermès
Rating: 1.56

1.6 Rating 234 Reviews

13 %

of reviewers recommend Hermès

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Metrics

1.6

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never be purchasing from Hermes ever. Received the Oran sandals for my birthday on June 6th, unfortunately the size was small and emailed to exchange it but they instead gave instructions to return it. I returned the item the next day for a refund so that I can place an order for the right size. According to their policy, it takes 15 business days for a refund. As of today, it’s been well over a month. Nothing from Hermes despite trying to email and call severally. No one ever picks up. At this point, it feels like borderline fraud. The right size is out of stock but not even interested in any of their products but it will be great to get my money back. Don’t know what the next step of action is to get my money.”

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Posted 3 years ago

“This is my sandals after just about two months of light use”

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Posted 3 years ago

“I purchased a belt and belt buckle two weeks ago that were absolutely beautiful. Within two weeks, the buckle looks like it's about 25years old. All scratched up and looks terrible. I've literally only worn it to the office in a professional setting and it looks like I've worn it bull riding. Stopped into Holts to see what can be done and the only option is to send it away for a buffing (would take two months) and you only get one free polishing so that would be it. I have belts I've bought for $20 from the Bay that look better after 20 years than this one does after two weeks. So so so dissapointed. Was a big treat for me to purchase this for myself.”

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Posted 3 years ago

“DC store is a joke. Th SA’s are rude and annoying. Had an appointment and had to wait 20 min while there were only 2 other customers in the store. Finally came out from the back and no apology. My time is more valuable than theirs. I spend a fortune at Hermes and I’ll never do business in DC again.”

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Posted 3 years ago

“Worst customer service ever! When you order from them they don't tell you that a signature will be required for delivery. Once you discover that, you will find out that you can't have the package diverted to a FedEx office store where you can sign for it like EVERY OTHER THING I HAVE EVER ORDERED. Either they or FedEx will also not accept a FedEx signature release so you will have to sit at home for up to 11 hours until they deliver it. NEVER AGAIN. They have nice stuff, but not that nice.”

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Posted 3 years ago

“awful - not possible to return order Worst customer service ever - impossible to reach via phone - hours long wait and very rude support SHAME !!!”

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Posted 3 years ago

“Worst customer service I have ever seen.The price you pay, Wal-Mart has more respect for your business”

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Posted 3 years ago

“Terrible customer service. I ordered a gift for my sisters 50th birthday on 09 April. FedEx apparently delivered to my house on 19 April 2022 and the item was signed for by a name I do not recognise. FedEx didn’t deliver to my house, they have admitted that they have delivered to the wrong address. Having called Hermes they have advised that FedEx have to retrieve the parcel and deliver to me! FedEx have had 4 days to “retrieve” this parcel and they have failed to do so. I have asked Hermes for a full refund as I have not received the items that I ordered and they have been sitting on this request for 3 days now advising that it is “with management”. To make matters worse, I have had to submit a sworn written statement to Hermes confirming that I have not received my order despite the fact that FedEx have confirmed to Hermes that they failed to deliver to the correct address!!! This company are shocking snd I will NEVER order from Hermes again due to this experience. You cannot brand yourself as a luxury goods retailer when your customer service is far from luxury.”

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Posted 3 years ago

“Hermes.com has zero customer service. Website has zero indication that they will send package signature required. When you ask to have the item held at a shipping facility they just say wait and we can refund you or we can ship it to another address in your state. That makes zero sense. Not everyone has the time to sit at home waiting for a package to come. The reason of having it shipped to my house was for delivery access. Why would I want it shipped to another address only to have to get the package forwarded to me. There is zero customer service. For a luxury brand that prides itself in service and quality, your customer service is a 0. No quality and no service. Louis Vuitton has better customer service than your customer service department.”

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Posted 3 years ago

“Your shop at Embassy in Bangkok sucks. They keep we waiting for more than 20 minutes and dont let me in just because they only have two sellers at that time. And they only let so many customers in according to the number of sellers they have. Bad marketing !”

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Posted 3 years ago

“I returned two pair of sandals that did not fit. I tried them on for a few seconds on carpet and they are claiming that the sandals have scratches, so they aren’t refunding. When I called customer service they suggested that I contact my financial institution.”

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Posted 3 years ago

“Hermes online ordering and delivery is an annoying nightmare, and they don’t care. These morons refuse to allow customers to adjust anything about the delivery, idiotically, to intercept the things we buy. May they go broke, having stupid policies that make it difficult to patronize them. Hey Hermes online & delivery: you suck. Everyone hates you. Do better.”

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Posted 3 years ago

“I wish I could give them zero. the Customer service is the worst. For such an expensive brand like Hermes, it is a shame to have this awful customer service. They don't pick up the phone, they are so late about everything. They don't answer the email quickly. I had an exchange and it took me 32 days to get my exchange. Will never buy anything else from them...”

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Posted 4 years ago

“I’ve purchased a leather belt from Hermès recently. After a couple of uses, the stitching started to break off. My belt was reversible and I’ve worn it with black color outside but the black paint has already come off and showing beige color inside. The belt itself is bending already and you can see it’s compressed together with three layers of thin leather. The buckle was silver color and has scratch marks on it already and very easily marked. I am totally in disbelief how Hermès belt could be in such poor quality. I emailed customer service and they asked me to return the belt so they can send it over to France to get assessed before making any decision on whether the product is faulty. The belt is paid in full but they wanted it back without any replacement and couldn’t advise me how long it would take to send my belt back. It’s quite extraordinary that they just keep emailing me back with the same requests when I asked to speak to the compliant department.”

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Posted 4 years ago

“I wish I had read reviews of Hermes "Luxury goods'" - before buying an apple Hermes watch. The strap showed abnormal wear and I contacted Apple under the AppleCare warranty I had purchased. They directed me to this so called Luxury brand -who first of all said they did not guarantee watch straps beyond 6 months. When I pointed my rights under UK and Euy consumer protection law and that the very limited warranty should have been drawn ti my attention at the time of purchase they agreed to repair the strap. I left at their Selfridge's concession and the gentlman who booked it in agreed that the damage looked as being due to a manufacturing flaw. I wasted Saturday traveling in to central London when I was told it was ready for collection. I went in to find the strap had not been repaired bt re-coloured. Unfortunately it looked as though it had been painted in cheap black matt paint. I wasted 1/2 hour taking to someone in their Selfridges shop on the phone. Her position was that I did not know how to look after luxury branded goods,. Very arrogant. when I asked for the details of their in house legal team she said I would not sue over a watch strap. Very arrogant ! I would have better off buying Hermes branded products from a stall in the Patpong Night market in Bangkok - it would have been more reliable!”

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Posted 4 years ago

“Late deliveries very slow in updating there tracking app some times have deliveries be for app has been updated”

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Posted 4 years ago

“Returned sandals that did not fit. I tried them on for 20 seconds or less and they are claiming that the sandals have scratches, so they aren’t refunding. They automatically suggested that I contact my financial institution.”

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Posted 4 years ago

“Poor quality, the leather is peeling off and I've only had the belt for 3 weeks and used it once. Very appalling customer service also as they are never reachable. They don't reply emails Paying this amount if money for this poor quality is day light robbery. The Quality aint the same as it was before”

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Posted 4 years ago

“I ordered perfume on 2/9 received confirmation email for purchase, but never received email with tracking number, today is 02/19 I didn’t get my order, Hermès customer service saying me call FedEx or your credit card company. BUT I paid to Hermès and didn’t get my package, didn’t get email with tracking number for my package. I am not able to get my purchase , I am not able to get my money back!!!!”

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Posted 4 years ago

“Here we go again... Please 1 star is too much for this useless company. Below is the email Hi Ali, Thank you for your email. I have looked into the status of your order and found that unfortunately, your parcel has been damaged in transit by the courier Hermes. I sincerely apologise for this inconvenience but unfortunately, situations like this are outwith our control. I understand that you have been waiting a long time for this order, I will more than happily resend your order if you wish by Royal Mail? Please let me know. Apologies again for the inconvenience. If Hermes deny this, here is the tracking number H00RVA0022096204 Always have problems and they do not respond neither compensate anything which I also have a reference given by them on the 8th Jan 2021. Incident 210108-051152 for my complain and they never responded!!! over 2 weeks now USELESS ZERO STAR IS NOT EVEN WORTH IT”

Hermès 1 star review on 23rd January 2021

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Posted 4 years ago

Hermès is rated 1.6 based on 234 reviews