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Hermès Reviews

1.5 Rating 195 Reviews

12 %

of reviewers recommend Hermès

Company Reviews

1.5

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 10th July 2022

Hermès 1 star review on 10th July 2022

Hermès 1 star review on 10th July 2022

Hermès 1 star review on 7th July 2022

Hermès 1 star review on 7th July 2022

Hermès 1 star review on 23rd January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice they collected a parcel from one of my suppliers and returned it for no apparent reason. It took a considerable combined effort to resolve the situation by switching it to Parcel Force. It is the latest of a string of problems with Hermes. Have started checking with suppliers and I am not proceeding with the order if Hermes would be the courier.”

Posted 3 years ago

“Useless courier service. The very very worst I have ever dealt with”

Posted 3 years ago

“Terrible service. I ordered a parcel to a seller and they sent it through here. They supposedly tried to deliver it 3 times and then sent it back to the sender. However, I was in the house all 3 days and no one came. Also, they say they would leave a calling card and an email after a missed delivery, but I received neither of them. Wouldn’t recommend.”

Posted 3 years ago

“Absolute JOKE of a company. Ordered item from sports direct and never recieved it. Received an email fron hermes saying it had bern delivered and signed for. Then recieved 5 emails saying it was still to be delivered. Of course it never arrived. Trying to get in touch with this company is nigh on impossible. I will never order from a company that uses hermes as their couriers.”

Posted 3 years ago

“Failed to deliver on time emailed me to contact them but didn’t answer the number provided.”

Posted 3 years ago

“Sent a parcel on the 12th of May, it has been sitting at a depot since the 15th of May, it is now the 3rd of June! I have tried everything to find out why is not moving on, the Robot just tells me that it's at the depot, the website the same, the phone line lets me listen to bad music for half an hour then cuts the line. Other phone numbers ring twice then cut me off. There is no way of contacting anybody and Hermes seems not to care that a parcel is sitting about at one of their depots for over 2 weeks. This failure by Hermes is going to cost me a lot of money. I will never use Hermes again, and advise everybody else to do the same.”

Posted 3 years ago

“Very poor company delivery is awful updates on your package is unreliable I would never order anything I knew was being delivered from this company”

Posted 3 years ago

“Constantly loosing parcels. Customer service is the worst ever. They use an online auto bot called-Holly. Don’t even bother with it as it just a waste of your time and money.”

Posted 3 years ago

“Made a £100 clothes order with Debenhams, only to have my heart sink once the payment had gone through and it was revealed that the delivery would be made by the universally despised and notoriously sh*t Hermes. Nonetheless I hoped for the best whilst expecting the worst and wasn't disappointed. Despite sitting a few metres from the front door and listening out all day, and sticking a big sign on the door saying "here for Hermes delivery!" there was nothing all day apart from a tracking email, received in the evening, to say delivery had been attempted 3 times and parcel was going back to the sender. I had expected nothing less but what what bugs me is WHY do big retailers like Debenhams use this company when (for example) DPD get consistently high customer ratings and Hermes are consistently rated worst or second to worst? They must lose more customers and money using Hermes. Also you can't see that they are the courier company until you've paid and are committed - very annoying. So, I shall wait to get my refund from Debenhams and order from a different company, whose delivery service might deign to deliver to me. A nuisance though!”

Posted 3 years ago

“Hermes have been investigated by Joe Lycett Got Your Back show: https://www.youtube.com/watch?v=KDV3wUVlwoc”

Posted 3 years ago

“awful customer service and delivery team, broken my item and refers me to the seller for compensation!!!”

Posted 4 years ago

“lost my parcel admitted doing so but will not refund me”

Posted 4 years ago

“I ordered Chelsea kit for my Grandson birthday. Your driver said it was delivered to 22-1. We are number 42. There is no 22-1 in my road. Your driver has obviously lied? Where is my parcel? You have ruined my Grandson birthday, my experience with Hermes has never been good.”

Posted 4 years ago

“I would give this 0 if I could, I purchased postage online through their Website I was supposed to have a collection today between 8 am and 8 pm it’s now 9 pm and nobody has bothered turning up, there are no phone numbers, no emails basically no way of contacting them he only number put me through to some automated service that is no use and doesn’t understand what you say even though I speak pretty much perfect English, Then just tells me my parcel hasn’t been collected yet well obviously that’s why I’m trying to contact them They also told me they will be collecting from the name of the person I’m sending it to, so God knows where they’re going to turn up for this parcel I paid through PayPal so I’m going to contact PayPal to get a refund this is a disgusting service it’s the first time I’ve ever tried them and I will never try them again even as a last resort I would rather drive a parcel to The furthest north point of Scotland and back down south of England again if I had to. I knew I should’ve just gone with Royal mail, my stupidity I’ve learnt a lesson the hard way unfortunately the person who is expecting the parcel which is a pair of PPE boots that they desperately needed so they can do their job during the coronavirus and stay protected is now without his item Totally disgusted 0 stars unfortunately I had no option for that”

Posted 4 years ago

“The problem with this nasty company is that it's drivers are self employed. Nobody to answer to at all but themselves. I buy stuff from Ebay and avoid anyone who says delivery by "other courier" as it could very well be Hermes. I only ever use sellers now who use Royal Mail. BE WARNED!!!!!!!!!!!!”

Posted 4 years ago

“HAD TO WALK A MILE TO THE ADDRESS MY PARCEL WAS DELIVERED TO. ABSOLUTELY DISGRACEFUL SERVICE. WHATS MORE THEY DONT CARE. AVOID!!”

Posted 4 years ago

“Absolutely disgusting customer service, I will never purchase anything again if hermes is delivering.”

Posted 4 years ago

“Shocking, how they stay in business, I now ask who is the delivery company, if it's Them.... Nah”

Posted 4 years ago

“absoloutly disgusting. said mt parcel was delivered but scan showed it scanned and signed for ( by i dont know who ) half a mile away. lots of e mails sent to customer service who didnt give a damn. curier still insists parcel was delivered to me but when asked to give a description of where i lived he gave a completely place. it was a joke . mt parcel containing two lovely paintings have completely took a walk ! crooks”

Posted 4 years ago

“Very very very bad service!! Lost parcel, giving me time slots and they keep on changing time slots of delivery! I waited days and the final date I waited until 18;00 they said they will deliver and they say they arrive at 19:00 and delivered my package, but where did they deliver???? I haven’t received anything!!! My friends complain about their service too!! Some say they are at home waiting and they didn’t even knock at the door they just received a missed notification. How awful!!!!”

Posted 4 years ago

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Hermès is rated 1.5 based on 195 reviews