Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.