I order a waller from hermes for $609.90 almost 2 weeks ago, the package got lost during transit via fedex 880858993796. 3 days ago I contacted fedex they told me it was lost in Georgia and i live in Florida. Now hermes costumer service told me i have to wait 7 to 10 days more for an investigation to complete and see if they can issue a refund, i find this horrible costumer service i dont have to wait 10 days for lost package that never ever reach my doors steps not even my the state i live. Horrible service i want my full refund asap. I been waiting 2 weeks and half, they should offer me a discount at least for the issue but they dont care wont be buying anything from hermes anymore.