One of the WORST companies to ever deal with. Ordered my mom a perfume for her birthday, only after ordering and paying them, I was informed this was a “signature only delivery” and my mother works Monday-Friday so she was not going to be home to sign for it. I asked if they could request FedEx to deliver after 4PM and they said no. I asked if she could pick up at a FedEx holding center, and they said no. I contacted FedEx to see if they can alter the delivery time and they said that Hermes does not allow that. Hermes made this entire transaction a NIGHTMARE to deal with. Customer service was of ZERO help. My poor mother was awaiting this for so long and it never came. She even took a day off work to wait for it and the FedEx driver never arrived and posted a picture of the street she lives on from inside his truck. Overall a very BAD experience. This was a birthday gift and they ruined my mother’s birthday. I will NEVER do any business with this company again. Be aware that anything you order will NEED TO be signed for and CANNOT be picked up at a holding location, which is the stupidest thing I have ever heard. Customer service is a JOKE and they do not care at all about the money you spent. Also takes a while to get a refund. Terrible company. Terrible experience. TERRIBLE customer service.