Hermès Reviews

Name: Hermès
Rating: 1.53

1.5 Rating 172 Reviews

12 %

of reviewers recommend Hermès

Company Reviews

Questions

Metrics

1.5

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Write Your review

Tell us how Hermès made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hermès 1 star review on 22nd November 2022

Anonymous

Hermès 1 star review on 6th October 2022

Kate B

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes have been investigated by Joe Lycett Got Your Back show: https://www.youtube.com/watch?v=KDV3wUVlwoc”

Helpful Report

Posted 3 years ago

“awful customer service and delivery team, broken my item and refers me to the seller for compensation!!!”

Helpful Report

Posted 3 years ago

“lost my parcel admitted doing so but will not refund me”

Helpful Report

Posted 3 years ago

“I ordered Chelsea kit for my Grandson birthday. Your driver said it was delivered to 22-1. We are number 42. There is no 22-1 in my road. Your driver has obviously lied? Where is my parcel? You have ruined my Grandson birthday, my experience with Hermes has never been good.”

Helpful Report

Posted 3 years ago

“I would give this 0 if I could, I purchased postage online through their Website I was supposed to have a collection today between 8 am and 8 pm it’s now 9 pm and nobody has bothered turning up, there are no phone numbers, no emails basically no way of contacting them he only number put me through to some automated service that is no use and doesn’t understand what you say even though I speak pretty much perfect English, Then just tells me my parcel hasn’t been collected yet well obviously that’s why I’m trying to contact them They also told me they will be collecting from the name of the person I’m sending it to, so God knows where they’re going to turn up for this parcel I paid through PayPal so I’m going to contact PayPal to get a refund this is a disgusting service it’s the first time I’ve ever tried them and I will never try them again even as a last resort I would rather drive a parcel to The furthest north point of Scotland and back down south of England again if I had to. I knew I should’ve just gone with Royal mail, my stupidity I’ve learnt a lesson the hard way unfortunately the person who is expecting the parcel which is a pair of PPE boots that they desperately needed so they can do their job during the coronavirus and stay protected is now without his item Totally disgusted 0 stars unfortunately I had no option for that”

Helpful Report

Posted 3 years ago

“The problem with this nasty company is that it's drivers are self employed. Nobody to answer to at all but themselves. I buy stuff from Ebay and avoid anyone who says delivery by "other courier" as it could very well be Hermes. I only ever use sellers now who use Royal Mail. BE WARNED!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“HAD TO WALK A MILE TO THE ADDRESS MY PARCEL WAS DELIVERED TO. ABSOLUTELY DISGRACEFUL SERVICE. WHATS MORE THEY DONT CARE. AVOID!!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service, I will never purchase anything again if hermes is delivering.”

Helpful Report

Posted 3 years ago

“Shocking, how they stay in business, I now ask who is the delivery company, if it's Them.... Nah”

Helpful Report

Posted 3 years ago

“absoloutly disgusting. said mt parcel was delivered but scan showed it scanned and signed for ( by i dont know who ) half a mile away. lots of e mails sent to customer service who didnt give a damn. curier still insists parcel was delivered to me but when asked to give a description of where i lived he gave a completely place. it was a joke . mt parcel containing two lovely paintings have completely took a walk ! crooks”

Helpful Report

Posted 3 years ago

“Very very very bad service!! Lost parcel, giving me time slots and they keep on changing time slots of delivery! I waited days and the final date I waited until 18;00 they said they will deliver and they say they arrive at 19:00 and delivered my package, but where did they deliver???? I haven’t received anything!!! My friends complain about their service too!! Some say they are at home waiting and they didn’t even knock at the door they just received a missed notification. How awful!!!!”

Helpful Report

Posted 3 years ago

“I have never had any problems with Hermes I live in OL10 3DJ area and our courier David Barlow is one of the nicest and friendliest guys you could ever meet he's always got time for a quick chat but is also very professional in his role as a courier my parcels always arrive on time and in excellent condition and if am not in he always leaves my parcel in a safe place as arranged with myself. I would definitely recommend Hermes courier service but especially the lovely David Barlow”

Helpful Report

Posted 3 years ago

“They Lost my package than was trying to get away with it, took me one month of chasing them and finally got them admitted that package been lost! Got £5 compensation no apology nothing. AVOID! They are the worst from all”

Helpful Report

Posted 3 years ago

“I waited in for my child’s stroller to be delivered, this driver left it outside in the rain with no knock or ringing of my doorbell and then to top it off signed on my behalf forging my signature. Hermes is Awful!!!!! I wouldn’t of known it was there if I hadn’t of got an email!!!”

Helpful Report

Posted 3 years ago

“Shockingly bad AGAIN yet another "lost" parcel. Useless!!!!!!!”

Helpful Report

Posted 3 years ago

“Awful service. Parcel went missing for weeks. Called them to complain and got fobbed off woth 7 pounds worth of call charges. Was told they would be in touch within 24 hours on webchat which was an absolute joke to use and weeks later still no contact.”

Helpful Report

Posted 3 years ago

“Awful. Several times I have had ‘sorry I missed you’ cards come through the door with NO information on because they have been too lazy! I have typed the number on the card into the website to track and it isn’t even valid. I have had neighbours bring me my parcels because I had no idea where they were left. And when I do ask for an urgent parcel to be left in a safe place they completely ignore it and take it back with them! When I got in touch the service was also shocking saying there is nothing they can do and to have a good day. Awful”

Helpful Report

Posted 3 years ago

“Claimed delivered. No parcel, no evidence of delivery, useless website - have to engage with a digital assistant. No telephone or email contact. You have to lie to the robot in order eventually to get the promise of human email contact. Dont use them”

Helpful Report

Posted 3 years ago

“Parcels I sent have never arrived at their destination. One was returned with no contact from themThe othef is still lost somdwhere in their depot weeks later. The tracing system is not fit for purpose the telephone support is a complete waste of time as in live chat. Sort out your company and stop taking money from your customers offering a service you cannot provide.”

Helpful Report

Posted 3 years ago

“The couriers NEVER ring the bell slightly tapping on the door and no-one hears them. My last parcel I caught them at the door but later found out that instead of a signature on the email saying your parcel was delivered there was a squiggle/line that I am supposed to have signed. Parcels have been delivered with no card left to say where they have been left. Very poor service.”

Helpful Report

Posted 3 years ago

Hermès is rated 1.5 based on 172 reviews