Hermès Reviews

Name: Hermès
Rating: 1.57

1.6 Rating 221 Reviews

13 %

of reviewers recommend Hermès

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Metrics

1.6

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“Corrupt as they come to buy a handbag you need to be profiled and vetted vriminsls”

Helpful Report

Posted 2 years ago

“Beyond terrible customer service that pales in comparison to real luxury brands. After an online order shipment was lost, I was forced to wait 20 days to even get someone to consider a refund; this took several calls and the wait times on the phone were over 30+ minutes before someone would answer. Their inept customer service people couldn't comprehend that since the shipper lost the package, it was then an issue between Hermes.com and FedEx not me-the customer. Their policies are beyond asinine and now I understand why even my richest friends look down on this brand.”

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Posted 2 years ago

“Will never be purchasing from Hermes ever. Received the Oran sandals for my birthday on June 6th, unfortunately the size was small and emailed to exchange it but they instead gave instructions to return it. I returned the item the next day for a refund so that I can place an order for the right size. According to their policy, it takes 15 business days for a refund. As of today, it’s been well over a month. Nothing from Hermes despite trying to email and call severally. No one ever picks up. At this point, it feels like borderline fraud. The right size is out of stock but not even interested in any of their products but it will be great to get my money back. Don’t know what the next step of action is to get my money.”

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Posted 2 years ago

“This is my sandals after just about two months of light use”

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Posted 2 years ago

“I purchased a belt and belt buckle two weeks ago that were absolutely beautiful. Within two weeks, the buckle looks like it's about 25years old. All scratched up and looks terrible. I've literally only worn it to the office in a professional setting and it looks like I've worn it bull riding. Stopped into Holts to see what can be done and the only option is to send it away for a buffing (would take two months) and you only get one free polishing so that would be it. I have belts I've bought for $20 from the Bay that look better after 20 years than this one does after two weeks. So so so dissapointed. Was a big treat for me to purchase this for myself.”

Helpful Report

Posted 2 years ago

“DC store is a joke. Th SA’s are rude and annoying. Had an appointment and had to wait 20 min while there were only 2 other customers in the store. Finally came out from the back and no apology. My time is more valuable than theirs. I spend a fortune at Hermes and I’ll never do business in DC again.”

Helpful Report

Posted 3 years ago

“Worst customer service ever! When you order from them they don't tell you that a signature will be required for delivery. Once you discover that, you will find out that you can't have the package diverted to a FedEx office store where you can sign for it like EVERY OTHER THING I HAVE EVER ORDERED. Either they or FedEx will also not accept a FedEx signature release so you will have to sit at home for up to 11 hours until they deliver it. NEVER AGAIN. They have nice stuff, but not that nice.”

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Posted 3 years ago

“awful - not possible to return order Worst customer service ever - impossible to reach via phone - hours long wait and very rude support SHAME !!!”

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Posted 3 years ago

“Worst customer service I have ever seen.The price you pay, Wal-Mart has more respect for your business”

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Posted 3 years ago

“Terrible customer service. I ordered a gift for my sisters 50th birthday on 09 April. FedEx apparently delivered to my house on 19 April 2022 and the item was signed for by a name I do not recognise. FedEx didn’t deliver to my house, they have admitted that they have delivered to the wrong address. Having called Hermes they have advised that FedEx have to retrieve the parcel and deliver to me! FedEx have had 4 days to “retrieve” this parcel and they have failed to do so. I have asked Hermes for a full refund as I have not received the items that I ordered and they have been sitting on this request for 3 days now advising that it is “with management”. To make matters worse, I have had to submit a sworn written statement to Hermes confirming that I have not received my order despite the fact that FedEx have confirmed to Hermes that they failed to deliver to the correct address!!! This company are shocking snd I will NEVER order from Hermes again due to this experience. You cannot brand yourself as a luxury goods retailer when your customer service is far from luxury.”

Helpful Report

Posted 3 years ago

“Hermes.com has zero customer service. Website has zero indication that they will send package signature required. When you ask to have the item held at a shipping facility they just say wait and we can refund you or we can ship it to another address in your state. That makes zero sense. Not everyone has the time to sit at home waiting for a package to come. The reason of having it shipped to my house was for delivery access. Why would I want it shipped to another address only to have to get the package forwarded to me. There is zero customer service. For a luxury brand that prides itself in service and quality, your customer service is a 0. No quality and no service. Louis Vuitton has better customer service than your customer service department.”

Helpful Report

Posted 3 years ago

“This is a French Luxury Goods company (based in Paris) who sell items such as perfume, is not the courier firm. If you have criticism for the courier firm, use Evri (name they are now known as). This is Hermes.com, the courier firm were Hermes.co.uk”

Helpful Report

Posted 3 years ago

“Your shop at Embassy in Bangkok sucks. They keep we waiting for more than 20 minutes and dont let me in just because they only have two sellers at that time. And they only let so many customers in according to the number of sellers they have. Bad marketing !”

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Posted 3 years ago

“parcel delivered very happy”

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Posted 3 years ago

“I returned two pair of sandals that did not fit. I tried them on for a few seconds on carpet and they are claiming that the sandals have scratches, so they aren’t refunding. When I called customer service they suggested that I contact my financial institution.”

Helpful Report

Posted 3 years ago

“Hermes online ordering and delivery is an annoying nightmare, and they don’t care. These morons refuse to allow customers to adjust anything about the delivery, idiotically, to intercept the things we buy. May they go broke, having stupid policies that make it difficult to patronize them. Hey Hermes online & delivery: you suck. Everyone hates you. Do better.”

Helpful Report

Posted 3 years ago

“I wish I could give them zero. the Customer service is the worst. For such an expensive brand like Hermes, it is a shame to have this awful customer service. They don't pick up the phone, they are so late about everything. They don't answer the email quickly. I had an exchange and it took me 32 days to get my exchange. Will never buy anything else from them...”

Helpful Report

Posted 3 years ago

“I used Hermès online store to order 2 scarfs as gifts. The scarves were received quickly. I was astonished when both scarves were stuffed in ONE box. When I called Hermès customer service the next day to purchase/acquire another box, I was told that it is not company policy to send/sell boxes and that I CANNOT get another box for gifting. I am SO disappointed as will be the recipient. I have received better customer service from discount stores. Please beware if you order multiple items for gifting, order separately! That’s what I was informed of retroactively. Thanks Hermès.”

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Posted 3 years ago

“I’ve purchased a leather belt from Hermès recently. After a couple of uses, the stitching started to break off. My belt was reversible and I’ve worn it with black color outside but the black paint has already come off and showing beige color inside. The belt itself is bending already and you can see it’s compressed together with three layers of thin leather. The buckle was silver color and has scratch marks on it already and very easily marked. I am totally in disbelief how Hermès belt could be in such poor quality. I emailed customer service and they asked me to return the belt so they can send it over to France to get assessed before making any decision on whether the product is faulty. The belt is paid in full but they wanted it back without any replacement and couldn’t advise me how long it would take to send my belt back. It’s quite extraordinary that they just keep emailing me back with the same requests when I asked to speak to the compliant department.”

Helpful Report

Posted 3 years ago

“Filled in the form for pick up and delivery to me they went to collect it chap send it to big to put in his car it was 1mx25cmx30cm said he will send van week passed no parcel had to get money back took a week and a half with no use again parcel force parcel pick it up and delivered it in three days”

Helpful Report

Posted 3 years ago

Hermès is rated 1.6 based on 221 reviews