Hermès Reviews

Name: Hermès
Rating: 1.56

1.6 Rating 231 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

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Metrics

1.6

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 17th September 2025

Bill Moore

Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

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“Hermes.com has zero customer service. Website has zero indication that they will send package signature required. When you ask to have the item held at a shipping facility they just say wait and we can refund you or we can ship it to another address in your state. That makes zero sense. Not everyone has the time to sit at home waiting for a package to come. The reason of having it shipped to my house was for delivery access. Why would I want it shipped to another address only to have to get the package forwarded to me. There is zero customer service. For a luxury brand that prides itself in service and quality, your customer service is a 0. No quality and no service. Louis Vuitton has better customer service than your customer service department.”

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Posted 3 years ago

“This is a French Luxury Goods company (based in Paris) who sell items such as perfume, is not the courier firm. If you have criticism for the courier firm, use Evri (name they are now known as). This is Hermes.com, the courier firm were Hermes.co.uk”

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Posted 3 years ago

“Your shop at Embassy in Bangkok sucks. They keep we waiting for more than 20 minutes and dont let me in just because they only have two sellers at that time. And they only let so many customers in according to the number of sellers they have. Bad marketing !”

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Posted 3 years ago

“parcel delivered very happy”

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Posted 3 years ago

“I returned two pair of sandals that did not fit. I tried them on for a few seconds on carpet and they are claiming that the sandals have scratches, so they aren’t refunding. When I called customer service they suggested that I contact my financial institution.”

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Posted 3 years ago

“Hermes online ordering and delivery is an annoying nightmare, and they don’t care. These morons refuse to allow customers to adjust anything about the delivery, idiotically, to intercept the things we buy. May they go broke, having stupid policies that make it difficult to patronize them. Hey Hermes online & delivery: you suck. Everyone hates you. Do better.”

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Posted 3 years ago

“I wish I could give them zero. the Customer service is the worst. For such an expensive brand like Hermes, it is a shame to have this awful customer service. They don't pick up the phone, they are so late about everything. They don't answer the email quickly. I had an exchange and it took me 32 days to get my exchange. Will never buy anything else from them...”

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Posted 3 years ago

“I used Hermès online store to order 2 scarfs as gifts. The scarves were received quickly. I was astonished when both scarves were stuffed in ONE box. When I called Hermès customer service the next day to purchase/acquire another box, I was told that it is not company policy to send/sell boxes and that I CANNOT get another box for gifting. I am SO disappointed as will be the recipient. I have received better customer service from discount stores. Please beware if you order multiple items for gifting, order separately! That’s what I was informed of retroactively. Thanks Hermès.”

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Posted 4 years ago

“I’ve purchased a leather belt from Hermès recently. After a couple of uses, the stitching started to break off. My belt was reversible and I’ve worn it with black color outside but the black paint has already come off and showing beige color inside. The belt itself is bending already and you can see it’s compressed together with three layers of thin leather. The buckle was silver color and has scratch marks on it already and very easily marked. I am totally in disbelief how Hermès belt could be in such poor quality. I emailed customer service and they asked me to return the belt so they can send it over to France to get assessed before making any decision on whether the product is faulty. The belt is paid in full but they wanted it back without any replacement and couldn’t advise me how long it would take to send my belt back. It’s quite extraordinary that they just keep emailing me back with the same requests when I asked to speak to the compliant department.”

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Posted 4 years ago

“Filled in the form for pick up and delivery to me they went to collect it chap send it to big to put in his car it was 1mx25cmx30cm said he will send van week passed no parcel had to get money back took a week and a half with no use again parcel force parcel pick it up and delivered it in three days”

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Posted 4 years ago

“Nicole was very helpful and gracious she was the only one to solve my problem out of 5other Hermès personal that’s sad thing to say . Thank you Nicole . Claudette Boniface”

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Posted 4 years ago

“I wish I had read reviews of Hermes "Luxury goods'" - before buying an apple Hermes watch. The strap showed abnormal wear and I contacted Apple under the AppleCare warranty I had purchased. They directed me to this so called Luxury brand -who first of all said they did not guarantee watch straps beyond 6 months. When I pointed my rights under UK and Euy consumer protection law and that the very limited warranty should have been drawn ti my attention at the time of purchase they agreed to repair the strap. I left at their Selfridge's concession and the gentlman who booked it in agreed that the damage looked as being due to a manufacturing flaw. I wasted Saturday traveling in to central London when I was told it was ready for collection. I went in to find the strap had not been repaired bt re-coloured. Unfortunately it looked as though it had been painted in cheap black matt paint. I wasted 1/2 hour taking to someone in their Selfridges shop on the phone. Her position was that I did not know how to look after luxury branded goods,. Very arrogant. when I asked for the details of their in house legal team she said I would not sue over a watch strap. Very arrogant ! I would have better off buying Hermes branded products from a stall in the Patpong Night market in Bangkok - it would have been more reliable!”

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Posted 4 years ago

“Late deliveries very slow in updating there tracking app some times have deliveries be for app has been updated”

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Posted 4 years ago

“Returned sandals that did not fit. I tried them on for 20 seconds or less and they are claiming that the sandals have scratches, so they aren’t refunding. They automatically suggested that I contact my financial institution.”

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Posted 4 years ago

“Poor quality, the leather is peeling off and I've only had the belt for 3 weeks and used it once. Very appalling customer service also as they are never reachable. They don't reply emails Paying this amount if money for this poor quality is day light robbery. The Quality aint the same as it was before”

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Posted 4 years ago

“Very fast delivery, clear tracking of parcels, all information about the movement of the parcel is sent by email”

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Posted 4 years ago

“I ordered perfume on 2/9 received confirmation email for purchase, but never received email with tracking number, today is 02/19 I didn’t get my order, Hermès customer service saying me call FedEx or your credit card company. BUT I paid to Hermès and didn’t get my package, didn’t get email with tracking number for my package. I am not able to get my purchase , I am not able to get my money back!!!!”

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Posted 4 years ago

“Good delivery to me in my area but not to a relative in University in Sheffield so I would say it is patchy”

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Posted 4 years ago

“Here we go again... Please 1 star is too much for this useless company. Below is the email Hi Ali, Thank you for your email. I have looked into the status of your order and found that unfortunately, your parcel has been damaged in transit by the courier Hermes. I sincerely apologise for this inconvenience but unfortunately, situations like this are outwith our control. I understand that you have been waiting a long time for this order, I will more than happily resend your order if you wish by Royal Mail? Please let me know. Apologies again for the inconvenience. If Hermes deny this, here is the tracking number H00RVA0022096204 Always have problems and they do not respond neither compensate anything which I also have a reference given by them on the 8th Jan 2021. Incident 210108-051152 for my complain and they never responded!!! over 2 weeks now USELESS ZERO STAR IS NOT EVEN WORTH IT”

Hermès 1 star review on 23rd January 2021

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Posted 4 years ago

“I ordered a $900 belt kit which I returned 10 days after receiving it. They refused to refund my money, couldn’t explain why when I contacted them, and wouldn’t return my phone call with someone who could explain. Worst customer service experience ever.”

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Posted 4 years ago

Hermès is rated 1.6 based on 231 reviews