This company is a complete rort ! I purchase from many high end brands and have a lot of experience with these places but let me tell I’ll never be buying from this rort of a place again. I purchased a pair slides online then of course needed to return for a different size and yes I had never worn them , I returned them the exactly the way I got them but according to them there’s no chance and they will be returning them because according to them there’s water marks on them hahaha yep sure then try and call them to get the an explanation of where and how they have water marks good luck with that . But all good it only cost me $1k to learn never to shop from Hermes again clearly I’m not the one losing out here . Trust me do not buy from here, I wouldnt even bother going to the Sydney store that’s just a bad ! And isn’t funny how most of the reviews on here are very similar …Trust me much better options out there than Hermes