I have been working with Mel in the Palm Beach store for a few years now. He is an absolute pleasure to work with, to the point that I fly from NYC to Palm Beach to see him and shop with him. We are in constant communication and he never fails to ask when I will be back to visit the area, asks about my dog, and even wishes me a happy birthday - the ultimate personal touch! I have shopped all categories with him, and he will send me pictures of items he thinks I would be interested in. He is patient, fantastic and truly goes above and beyond for his clients. He is passionate and knowledgeable about the company and what he does. A true gem!