Stay clear of this service. They were supposed to delive a package I order from a major store. First day of delivery I supposedly wasn't there, despite me literally accepting another package from another service within 5min of their supposed attempt. Second day, I am waiting. A the time of the predicted delivery I receive an email, there was an issue with my adress. Check tracking, street was edited out. Mind you, it was shown in tracking the day prior. I am checking the email from the major store to verify - adress is shown correctly in the invoice. This begs the question, when did they lie? When they claimed to have done a delivery attempt? Or when they claimed my adress was missing? Both together obviously doesn't work. Since I saw the adress the day prior, I know they edited the entry in their system to obfuscate incompetence. This tale is still ongoing by the way. The email asked my to contact them. So I did, asking about the location of my package and the necessary steps, providing data, such as tracking number. Days pass, no response. In their WhatsApp service only their bot responds, not a living person. No one picks up the phone. When you work with Hermes, this is what you can expect. This is how they will handle your stuff. Stay far away from this trainwreck of a company.