Hermes Germany This situation is just downright disgusting, and shameful. I come to the local parcel shop to pick up my package, and what do they do? Refuse to hand it over! The reason? Apparently, I don't possess an EU passport or a German ID. But I don't need one – I'm an EU citizen with a perfectly valid EU ID card. And guess what? It's not the first time this nonsense has occurred. The first instance forced me to involve the police. They advised me to bring a German friend along, and magically, I got my package along with an apology. Fast forward to today, and it's déjà vu. They called in the boss, and the guy said the same thing. Why? Supposedly because their high-tech machine only accepts German IDs. Right. But the absurdity doesn't end there. Turns out, that's a complete lie. Look at the Hermes website, and it plainly states: 'Eine Abholung ist nur mit Vorlage des eigenen EU-Personalausweises, eines EU-Reisepasses oder eines internationalen Reisepasses (gilt für Bürger aus Ländern außerhalb der EU) möglich. Auch ein bundesdeutscher Aufenthaltstitel wird akzeptiert.' So, they're not just disregarding their own rules; they're breaking the law. So I call the police again. And what happens? Nothing. The shop staff refuses to cooperate. The police call Hermes, and shocker – they blame it on fraud. Yes, because clearly, I'm a criminal mastermind plotting to nab my ASOS dress, armed with email confirmations and a perfectly valid EU ID. Nauseating.