Warning to anyone purchasing Hermes items online. I purchased an Apple Watch strap ($375) two years ago. One of the bracket attachments broke and I contacted Hermes to see if I could get it repaired. Happy to pay for the repair - just need to know how to get it to them for repair. I have sent 5 emails via their customer service contact request - I get a response back from them asking for details and photos of the strap - and then I hear nothing. I have sent 5 emails and get that one generic response and no follow up. This is the second time I have had problems with items purchased from Hermes on line and I will not purchase anything further from them and strongly recommend that no purchases from Hermes online.