THIS IS SERIOUSLY THE WORST COMPANY I'VE HAD THE MISFORTUNE TO DEAL WITH! First Hermes claimed they'd delivered it to me. I spent over 10 hours trying to get answers, emailing, live chat, telephone. All I got was "we're sorry you feel that way." 4 days later I'm told they've lost my parcel and it never left the depot. Then 2 hours later I get a phone call from the manager, who assures me it's with a courier and I'll get it by 3pm today. Yet they gave it to the wrong courier who didn't deliver because "it's not his post code" Now my parcel is Christ knows where. I seriously doubt I'll ever get it. I've spent 3 hours today chasing it up. I've had to cancel a doctor's appointment. I'm off work with post concussive syndrome and the stress is making me ill. But Hermes are "sorry I feel that way" so that makes their continuous cock ups somehow OK?