Not happy with this service. Ordered a parcel from Holland and Barrett, Hermes is their only courier, waited some days parcel was not delivered and said ‘i refused’ I was in all day. Got in touch with Holland and Barrett, they put a replacement order, again Hermes took the parcel, this time it was delayed at the depot or something for 2 days. I had to get in touch with Holland and Barrett who got in touch with Hermes and today the parcel was marked as ‘I refused’ again!!! I was in all day, I’m so disappointed with this
