I have had three separate parcels sent to me via the Hermes "service". Each time the parcel did not arrive. Each time I was told my address was inaccessible, even though other companies have no problem delivering. Each time I was told I was out & there was no safe space (there was). Once I was told the parcel was signed for & 5 minutes later that we were out! The times I have emailed the CEO, as well as complain via their bot, Holly. Each time after about 4 days the parcel is delivered. Think the driver in our area is not attempting to deliver & is definitely telling lies. They are scamming the system. A dreadful company. Unfortunately, many retailers use them because they are cheap & as a purchaser you get no say. I would never use them.