I live in the USA and found the last available coat I wanted, in my size, at Hervia. Before my purchase I sent an email inquiring about details on the return policy that I didn't fully understand. I received an immediate response with a very clear answer.
I ordered the coat and it arrived in the USA faster than boutiques that I order from that are actually in the USA.
I love my purchase and I love the service.
Then, on top of that, I received $50 in store credit due the the stellar VIP Rewards program.
In short, I found my new favorite shop.
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