Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to be honest, I’ve seen some sketchy reviews and it made me hesitant to buy from them, but my experience was extremely positive and I’m not sure where they’re coming from. I am happy to say that my product was authentic, packaged well, shipping efficiently, and I had no issues whatsoever :-)”

Helpful Report

Posted 1 year ago

“Horrible costumer service. They dont reply the enquiries. The go completely silent when you return goods to them. No confirmation that they've received it back. No money back.”

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Posted 2 years ago

“This company shouldn't exist. Con artists!”

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Posted 3 years ago

“I bought an item at Hervia through Farfetch that did not suit me. I returned the item following all the instructions to have Hervia refusing to accept the return as it had a "make-up" stain (they claim) - as far as I am aware this could have happened in their hands as I don't wear make-up. In years and year of online shopping I have never experience an online shopping experience like this. I would like to ask the Hervia what would they do if a customer, trying a shirt in their shop, left a make-up stain? Would they force them to buy it before they walked out? I would also recommend you to read other reviews, as it seems to be a pattern with this store.”

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Posted 3 years ago

“Ordered a Margiela sweater in the sale at a very good price. It arrived within two days and is perfect. Very happy.”

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Posted 4 years ago

“Dishonourble shop with no cash refund outside of the U.K. Shop elsewhere. No free shipping on returns. Return was lost after being delivered. Multiple emails to find that only an in sore refund credit is available for 6 months. Shop a more reliable service elsewhere.”

Helpful Report

Posted 4 years ago

“I’ve purchase twice from their online website and I am very satisfied and happy with my purchase. They shipped my item very fast I received it in 2 business days which is amazing since it is coming from the UK and I live in the United States. I do not know where all these bad reviews are coming from because this store is very professional and never gave me any issue. They give amazing deals on designer items... I will definitely be shopping a lot more with HERVIA. You have a customer for life. Thank you☺️”

Helpful Report

Posted 4 years ago

“THIS COMPANY IS THE WORST! I WILL MAKE IT MY DUTY TO MAKE SURE PPL KNOW ABOUT THEIR POLCIES! IF YOU LIVE IN THE US! DO NOT SHOP WITH THIS COMPANY!!!! THEY HAVE THE WORST CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“Great customer service. I received an item that ended up having a hole in it. Fixable, but obviously when you pay hundreds of dollars, one doesn't expect that in a garment. Customer service was able to reach an agreement with me which results in me being a future customer. Shipping was great and would buy from again.”

Helpful Report

Posted 5 years ago

“Horrible, unfriendly customer-service and they still refuse to admit that THEY did a mistake. Needed several emails to get my account at least deleted as I won't order there anymore, I'm so sick of stores like HERVIA selling exlusive and expensive fashion and treating customers like ....”

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Posted 5 years ago

“First time using purchasing for the site and the service is exceptional. The online customer service rep Samantha was extremely helpful. Would definitely shop here again!! No doubts.”

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Posted 6 years ago

“I haven't heard of Hervia before but decided to give the company a try after reading many positive reviews on this site. I wasn't disappointed. I managed to get a skirt I wanted for a fraction of the price (further discount to sale items). After placing my order, the product seemed to be sold out so I was a bit worried the skirt was just a return and wouldn't be in perfect condition. Fortunately, it is in excellent condition and I'm pleased that I got the last one in stock. Wouldn't mind using this website again. Thank you, Hervia!”

Helpful Report

Posted 6 years ago

“Rude staff! Tried to visit the store today and it was closed for private shopping (ridiculous and pretentious concept, especially on a weekend!). Walked up to the shop front and tried to walk in without knowing a private shopping expedition was taking place (why would I?!) and noticed a small notice in small writing saying such. In the meantime, I’ve caught the attention of the male shop assistant inside who skips over to the door to use a hand gesture shooing me away and points at the notice I’m already reading. What an awful experience and very rude. I live in Manchester City centre and didn’t think it was feesable to pay the non optional £7.95 delivery fee for something to be sent less then 2 minutes walk away from the store. For a high street store that should appreciate foot customers who make the time to visit, I am very disappointed by this encounter and shall take my business elsewhere.”

Helpful Report

Posted 6 years ago

“Worse of the wrose, mock up customer service.”

Helpful Report

Posted 6 years ago

“I did purchase a item from Hervia for brother’s birthday a week after New Year’s Day. They have delivered a totally different item with my order during this Xmas and New year period. Checked their policies said no cash refund for customer outside UK and Europe , return postage is not covered by Hervia. Why they need customer to pay postage for their mistake in the first place? Policy does not specify any procedure they would take for wrong item delivery. Does it mean they would operate every purchase transaction always right for customer. Very bad and annoying experience.”

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Posted 6 years ago

“i ordered 2 articles,i paid 2 articles,i received one .worst so far online experience .”

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Posted 7 years ago

“BE AWARE USA BUYERS!!! i ordered $1,232 cdg hoodies nd tee shirts package came in a small box and i had to pay extra $319 TO DHL mind you when i had already paid shipping cost on the site, DHL didnt even attempt to deliver the package, i was going to cancel the order and get a refund but me being a cdg freak i took the lost and paid the $319. never again i rather buy from Barneys so i wont have to pay no extra crazy shipping cost. never again”

Helpful Report

Posted 7 years ago

“Purchased two same item in separate order（which because the bad web system） Asking to cancel one of them or exchange before shipped. After all the email i sent，only got one reply and cancel them both. Then in the second day the price goes up”

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Posted 7 years ago

“Rang up about a specific shoe that was releasing and was told it was first come first serve. When it came to the date I get there and the guy on the phone left out the fact that I had to be a loyalty member and that they were actually only selling online in the first place. Made a trip all that way for nothing due to staff incompetence. Maybe in the future you should think about getting across a message about releases much clearer and not waste people's time. Another thing was I felt very uncomfortable on arrival despite the fact I was not pleased and still decided to look into other available items. Just not good for the prices you put out.”

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Posted 7 years ago

“FAST SHIPPING”

Helpful Report

Posted 7 years ago

Hervia is rated 4.4 based on 790 reviews