Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE AWARE USA BUYERS!!! i ordered $1,232 cdg hoodies nd tee shirts package came in a small box and i had to pay extra $319 TO DHL mind you when i had already paid shipping cost on the site, DHL didnt even attempt to deliver the package, i was going to cancel the order and get a refund but me being a cdg freak i took the lost and paid the $319. never again i rather buy from Barneys so i wont have to pay no extra crazy shipping cost. never again”

Helpful Report

Posted 5 years ago

“Purchased two same item in separate order（which because the bad web system） Asking to cancel one of them or exchange before shipped. After all the email i sent，only got one reply and cancel them both. Then in the second day the price goes up”

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Posted 5 years ago

“Horrible, unfriendly customer-service and they still refuse to admit that THEY did a mistake. Needed several emails to get my account at least deleted as I won't order there anymore, I'm so sick of stores like HERVIA selling exlusive and expensive fashion and treating customers like ....”

Helpful Report

Posted 4 years ago

“Rang up about a specific shoe that was releasing and was told it was first come first serve. When it came to the date I get there and the guy on the phone left out the fact that I had to be a loyalty member and that they were actually only selling online in the first place. Made a trip all that way for nothing due to staff incompetence. Maybe in the future you should think about getting across a message about releases much clearer and not waste people's time. Another thing was I felt very uncomfortable on arrival despite the fact I was not pleased and still decided to look into other available items. Just not good for the prices you put out.”

Helpful Report

Posted 5 years ago

“I did purchase a item from Hervia for brother’s birthday a week after New Year’s Day. They have delivered a totally different item with my order during this Xmas and New year period. Checked their policies said no cash refund for customer outside UK and Europe , return postage is not covered by Hervia. Why they need customer to pay postage for their mistake in the first place? Policy does not specify any procedure they would take for wrong item delivery. Does it mean they would operate every purchase transaction always right for customer. Very bad and annoying experience.”

Helpful Report

Posted 5 years ago

“I was delivered a wrong wallet with different model. I’ve already emailed to CS but recieve no respones so far! Very disappointed!”

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Posted 6 years ago

“Fast shipping and good costumer service, love it!”

Helpful Report

Posted 7 years ago

“Ordered 2 x bottles of Daphne perfume for my wife. One bottle came without clear packaging in just the cardboard and was not full! Looks like a used bottle. Not much missing but odd none the less. The other one was ok and sealed.”

Helpful Report

Posted 7 years ago

Hello Stephen, we are terribly sorry that you have received an item that isn't up to our usual standards. We have investigated this for you and it appears as though the plastic wrapper was damage prior to dispatch and so was removed. We will email you directly now with a solution and again apologies for this error. Kind Regards Hervia Customer Services

Posted 7 years ago

“I would have to think twice about shopping again with your store as i was very disappointed that i had to pay pay for the postage to return an item. Sorry guys but it was not only having to pay postage but also have to go to the post office. The reason for shopping online is all about convenience. Regards Kevin Kahan”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are pleased to say that we are currently investigating offering free returns and hope to have this in place for the AW16 Season. Best wishes.

Posted 7 years ago

“Inconsistent. Sometimes great. Sometimes not so. It's all in the details I guess. I will of course continue to shop here - some wonderful and carefully selected pieces.”

Helpful Report

Posted 7 years ago

We have substantially improved our customer service delivery and staffing and hope that the problems you may have experienced in the past are now over. Best wishes.

Posted 7 years ago

“Super fast delivery I received the item the next day, lovely packaging and gift wrapping too! Thanks guys”

Helpful Report

Posted 8 years ago

“They have a live chat to assist. The price of the shoes that I bought was the lowest in UK (maybe Europe). Processing and shipping was fast. My shipment (international) was free and best of all, TAX FREE! If only they have more of my brands.”

Helpful Report

Posted 8 years ago

“Very speedy delivery came the very next day instead of the monday very happy with purchase and will buy from hervia again”

Helpful Report

Posted 8 years ago

“They gave me the wrong color sneakers...”

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Posted 7 years ago

Hello Dwayne, could you please make contact with our Customer Services team: customerservices@hervia.com and we will resolve this issue for you as soon as possible. Kind Regards Hervia

Posted 7 years ago

Hervia is rated 4.4 based on 790 reviews