Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible costumer service. They dont reply the enquiries. The go completely silent when you return goods to them. No confirmation that they've received it back. No money back.”

Helpful Report

Posted 9 months ago

“This company shouldn't exist. Con artists!”

Helpful Report

Posted 2 years ago

“I bought an item at Hervia through Farfetch that did not suit me. I returned the item following all the instructions to have Hervia refusing to accept the return as it had a "make-up" stain (they claim) - as far as I am aware this could have happened in their hands as I don't wear make-up. In years and year of online shopping I have never experience an online shopping experience like this. I would like to ask the Hervia what would they do if a customer, trying a shirt in their shop, left a make-up stain? Would they force them to buy it before they walked out? I would also recommend you to read other reviews, as it seems to be a pattern with this store.”

Helpful Report

Posted 2 years ago

“Dishonourble shop with no cash refund outside of the U.K. Shop elsewhere. No free shipping on returns. Return was lost after being delivered. Multiple emails to find that only an in sore refund credit is available for 6 months. Shop a more reliable service elsewhere.”

Helpful Report

Posted 2 years ago

“THIS COMPANY IS THE WORST! I WILL MAKE IT MY DUTY TO MAKE SURE PPL KNOW ABOUT THEIR POLCIES! IF YOU LIVE IN THE US! DO NOT SHOP WITH THIS COMPANY!!!! THEY HAVE THE WORST CUSTOMER SERVICE”

Helpful Report

Posted 3 years ago

“Horrible, unfriendly customer-service and they still refuse to admit that THEY did a mistake. Needed several emails to get my account at least deleted as I won't order there anymore, I'm so sick of stores like HERVIA selling exlusive and expensive fashion and treating customers like ....”

Helpful Report

Posted 4 years ago

“Rude staff! Tried to visit the store today and it was closed for private shopping (ridiculous and pretentious concept, especially on a weekend!). Walked up to the shop front and tried to walk in without knowing a private shopping expedition was taking place (why would I?!) and noticed a small notice in small writing saying such. In the meantime, I’ve caught the attention of the male shop assistant inside who skips over to the door to use a hand gesture shooing me away and points at the notice I’m already reading. What an awful experience and very rude. I live in Manchester City centre and didn’t think it was feesable to pay the non optional £7.95 delivery fee for something to be sent less then 2 minutes walk away from the store. For a high street store that should appreciate foot customers who make the time to visit, I am very disappointed by this encounter and shall take my business elsewhere.”

Helpful Report

Posted 5 years ago

“Worse of the wrose, mock up customer service.”

Helpful Report

Posted 5 years ago

“I did purchase a item from Hervia for brother’s birthday a week after New Year’s Day. They have delivered a totally different item with my order during this Xmas and New year period. Checked their policies said no cash refund for customer outside UK and Europe , return postage is not covered by Hervia. Why they need customer to pay postage for their mistake in the first place? Policy does not specify any procedure they would take for wrong item delivery. Does it mean they would operate every purchase transaction always right for customer. Very bad and annoying experience.”

Helpful Report

Posted 5 years ago

“i ordered 2 articles,i paid 2 articles,i received one .worst so far online experience .”

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Posted 5 years ago

“BE AWARE USA BUYERS!!! i ordered $1,232 cdg hoodies nd tee shirts package came in a small box and i had to pay extra $319 TO DHL mind you when i had already paid shipping cost on the site, DHL didnt even attempt to deliver the package, i was going to cancel the order and get a refund but me being a cdg freak i took the lost and paid the $319. never again i rather buy from Barneys so i wont have to pay no extra crazy shipping cost. never again”

Helpful Report

Posted 5 years ago

“Purchased two same item in separate order（which because the bad web system） Asking to cancel one of them or exchange before shipped. After all the email i sent，only got one reply and cancel them both. Then in the second day the price goes up”

Helpful Report

Posted 5 years ago

“Rang up about a specific shoe that was releasing and was told it was first come first serve. When it came to the date I get there and the guy on the phone left out the fact that I had to be a loyalty member and that they were actually only selling online in the first place. Made a trip all that way for nothing due to staff incompetence. Maybe in the future you should think about getting across a message about releases much clearer and not waste people's time. Another thing was I felt very uncomfortable on arrival despite the fact I was not pleased and still decided to look into other available items. Just not good for the prices you put out.”

Helpful Report

Posted 5 years ago

“I was delivered a wrong wallet with different model. I’ve already emailed to CS but recieve no respones so far! Very disappointed!”

Helpful Report

Posted 6 years ago

“i want order cancel. but answer is no connection”

Helpful Report

Posted 6 years ago

Hello Hyo Seong Park, please note that due to the quick turnaround from order confirmation to dispatch; we are unable to cancel or modify any orders once they have been processed. If the item you receive isn't suitable, please contact our customer services team - customerservices@hervia.com, who will be able to advise you on the best way to return any unwanted goods back to us. Kind Regards Hervia CS Team.

Posted 6 years ago

“Bcz, They send different product to me.. I have take shoes at last day, But they send Pants I was vry angry”

Helpful Report

Posted 6 years ago

Hello Eun, we're sorry to hear this. Could you please email our customer services team - customerservices@hervia.com, with your WEB reference number and some photographs of the item you have received and we will ensure this is looked into today as a matter of urgency. Kind Regards Hervia CS Team.

Posted 6 years ago

“Awful customer service and very rude staff, made 50 people wait in the cold for a pair of shoes that were releasing and then told everyone that there were none left but in reality they sold them all to there mates for profit, DO NOT SHOP HERE.”

Helpful Report

Posted 6 years ago

Hello Vigo, all pairs of Yeezy shoes were allocated to Hervia customers who have a purchase history with us within the last 6 months. Unfortunately there were none available on the day for sale. Regards Hervia Customer Services.

Posted 6 years ago

“"i ordered large size but i got medium size. " so i wanna get a refund.”

Helpful Report

Posted 6 years ago

Dear Joowan, We are sorry to hear this. Could you please email our Customer Services team (customerservices@hervia.com) quoting your WEB reference number and we will look into this for you. Kind Regards Hervia CS Team

Posted 6 years ago

“Dear hervia Customer Service, Hi, I ordered on your site. My order number is #52466. I have promotional code: PRIDE10. I forgot to put the code while I order. Can I get discount my order? I appreciate your effort. Thanks”

Helpful Report

Posted 6 years ago

Dear Myoungjin, The PRIDE10 code was only active for the Bank Holiday weekend here in the UK, and so cannot be applied to orders outside of this period. Kind Regards Hervia CS Team

Posted 6 years ago

“i've got a totally different product. but your customer respondence is really really bad. and i've still dealt with this problem. i think i won't buy any items from this site. my WEB reference number is WEB49130. and my login id is flyemma@hanmail.net i send some photographs through attached files. let me know how do i have to take action.”

Helpful Report

Posted 6 years ago

Dear Lee, thank you for sending across some photographs of the item you received to our Customer Services email, I can confirm this has been received and we are looking into this for you. Our offices have been closed over the weekend, and so we will ensure this is dealt with for you as a matter of urgency this morning. Kind Regards Hervia CS Team.

Posted 6 years ago

Hervia is rated 4.4 based on 790 reviews