Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disgrace of a service!!! ordered a pair of trainers that said they were in stock only for the order to be cancelled because it wasn't in stock. shambles. first time ever using the site and won't be back”

Helpful Report

Posted 8 years ago

Hi Richard, I would like to apologise profusely for the out of stock. We understand this is very frustrating. Our Stock Management Team work relentlessly to prevent this from happening. On this occasion, our affiliate marketing campaign promoting the Comme Des Garcons Trainers resulted in a high amount of orders for the same shoe within seconds of each other; regretfully our stock system did not synchronize in time. As you are aware, we processed a full refund and emailed you an apology along with a free shipping discount code. We would like to stress further this is a rare occurrence. Please email us on customerservices@hervia.com if we can further make good of this anomaly. Best Regards, HERVIA

Posted 8 years ago

“The service is not helpful and late response, specially when I need to return the items and refund!!! I will not put this site is 1st on my shopping list at all.”

Helpful Report

Posted 8 years ago

Hi Nichol, We're very sorry you had a negative customer service experience with HERVIA. Our customer service team strive towards replying within 6 hours of a query. However, on this occasion our customer service representative mistaken your query for an order confirmation email as you made your request by replying to your order confirmation email, so the subject of your email was that of an order confirmation email. We're very sorry for the mix up. I'm happy we resolved your free shipping enquiry. If you believe we can further atone for this mishap do not hesitate to email us on customerservices@hervia.com. Best Regards HERVIA

Posted 8 years ago

“very bad.”

Helpful Report

Posted 8 years ago

Hi GuangYi, We're very sorry you had a negative shopping experience with HERVIA. I understand your Thom Browne Classic V-Neck Wool Cardigan Black was out of stock. This was due to the unprecedented amount of orders over the Black Friday - Cyber Monday weekend long promotion. Our stylist offered similar Thom Browne suggestions for a heavily discounted price to apologise, when declined, we processed a full refund. Please contact us at customerservices@hervia.com for us to atone for your negative experience at HERVIA. Best Regards, HERVIA

Posted 8 years ago

“A poor experience at Hervia due to never receiving my order as it wasn't in stock in the first place. I never received an explanation or was notified of the situation until I had to call them directly. Please keep your website updated and be better at communicating with your customers in the future.”

Helpful Report

Posted 8 years ago

Hi William, We apologise the Maison Margiela Tabi Leather Heeled Boots item in your order was out of stock. HERVIA's Operations Manager emailed you an apology with further details on why the specific item was out of stock on the 16th November and processed an immediate full refund. Further apologies, HERVIA

Posted 8 years ago

“I spoke with Shannon due to the fact that only a few days after I had placed my order Hervia had begun offering worldwide free shipping as well as a 10% discount promotion because of the website being down on account of the release of the Yeezy Kanye West x Adidas Boost 350 Moonrock, but never heard back from him despite being told to look for an email from him the next day after he spoke with the "operations manager." When I called back the next day to follow up about the status of my inquiry, I was told by a female customer service representative that Shannon was the manager and that she would be unable to accommodate my request for free shipping and the 10% discount promotion despite my being upgraded to VIP status, which I guess doesn't mean much anyway. Furthermore, Hervia advertises on its website "tax free" shopping for all customers outside the EU, but I had to pay a $51.32 USD duty tax to DHL in order pick up my package, which defeats the purpose of shopping on Hervia since there are many other e-commerce that truly offer tax free shopping and will also honor discount promotions retroactively within a certain time period, not to mention pre-paid return labels for returned items. In short, since you asked, I had an extremely shitty and totally fucked up experience shopping with Hervia and would not be inclined to shop there again!”

Helpful Report

Posted 8 years ago

Hi William, The VIP 10% discount plus free worldwide shipping promotion period was Friday 20th - Sunday 22nd November. You placed your order on the 11th November. William, our customer service team apologised and explained to you that you were outside of the promotion date limitations on several occasions, you agreed, yet phoned back hoping another customer service representative would honour your request. HERVIA IS tax free for customers outside of the EU. The tax is automatically deducted from the item when you placed your order. The $51.32 USD duty charge is from US customs, and is completely out of HERVIA's control. It's a shame you feel so negatively towards HERVIA. I would recommend you join HERVIA's mailing list for any promotions on shipping and discounts in the future - but as we explained before we do have strict promotion limitations in regards to dates. Best Regards, HERVIA

Posted 8 years ago

“Although Hervia's shipping options to the U.S.--I live in Seattle--are not the best, I must say that their sale prices are very good. However, their customer service is absolutely terrible! I wanted to exchange a pair of trousers I'd purchased for a larger size. As instructed on their website, I contacted their customer service. I followed all the instructions provided by their customer representative, Louis, exactly and immediately. However, all my several follow-up emails to find out the status of my exchange have gone unacknowledged and unanswered. I am now out-of-pocket $164.30 ($111.88 for trousers + $32.52 postage + $19.90 return postage) plus a lot of follow-up time and frustration. (The larger size I wanted to exchange the trousers for is still currently available on their website--the last one available.) I will definitely not repeat.”

Helpful Report

Posted 8 years ago

Very sorry to here about this poor service - it is certainly not up to our usual standard. On investigation, the senior person dealing with this went on holiday and due to lack of commuication, thought the matter had been dealt with. When the office opens on Monday, we will resolve this to your satisfaction. Very sorry again for the inconvenience.

Posted 8 years ago

“The Comme des Gar?ons 'Play' tee shirt, shrunk so much I can no longer wear it . After the 1st wash ( by hand at 30 degrees as advised on the label ), very unhappy ! Before leaving this negative review I contacted customer services, Lewis Taylor, and he was really unhelpful ! I am a freelance stylist, with over 25 years in the business and I am really sad to have to leave this kind of comment! Shame on you Hervia.......”

Helpful Report

Posted 8 years ago

Hello Adam, As discussed, if you could kindly return the garment to us, we can inspect the product. Unfortunately we will not be able speak any further regarding this until we have been able to do so.

Posted 8 years ago

“After few days of purchase, I've recieved a email telling me my purchase has been refunded with no other details at all.”

Helpful Report

Posted 8 years ago

Regretably your order did not pass our credit card provider security checks and was refunded. We apologise for the inconvience this has caused.

Posted 8 years ago

“Place an order on the 6th of February 2015, today is the 10th and yet to receive an email that states that my order was shipped”

Helpful Report

Posted 9 years ago

Hello Gerson, Apologies for the delay. An email has been sent to you regarding a discrepancy with your address details. Once confirmed, your order will be dispatched immediately. Regards Hervia Customer Services.

Posted 9 years ago

“I placed an order & the next day it was cancel. There was no reason givin as to why it was cancelled. So I won't be ordering from your company again.”

Helpful Report

Posted 9 years ago

Hello Yvonne, We apologise for this but are only able to ship fragrances within the UK. This is stated on all our fragrance product pages. Sorry for any inconvenience caused, and we hope this hasn't put you off shopping with us in the future. Regards Hervia

Posted 9 years ago

“After completing my order I received a message saying that there was an error on the system and my order was out of stock therefore cancelled.”

Helpful Report

Posted 9 years ago

Hervia is rated 4.4 based on 790 reviews