Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items: 1. v-neck jumper - it was severely perforated in the chest area 2. white shirt - it had security tag attached.”

Helpful Report

Posted 7 years ago

Dear Bartosz, Could you please send some photographs to our Customer Service team (customerservices@hervia.com) of the damage and tag you are referring to in your review. All our items are thoroughly checked prior to dispatch, and we would not send anything out that is not in pristine condition. Kind Regards Hervia CS

Posted 7 years ago

“Horrible experience purchasing yeezys”

Helpful Report

Posted 7 years ago

Dear Zach, we had a list of names chosen from successful entrants in our online Yeezy raffle, who were given the opportunity to purchase the trainers on our website. We have no trace of you on our list, and due to the extreme limited quantity of these shoes, were unable to offer everyone the chance to purchase them. Regards Hervia CS.

Posted 7 years ago

“I made an order. I paid with my Paypal account. The next day I was told my money was being refunded. There was no explanation whatsoever. The money was refunded to my account several days later.”

Helpful Report

Posted 7 years ago

Dear Stephen, Unfortunately due to courier restrictions we are unable to ship fragrances outside of the UK, this is stated in all fragrance listings. Kind Regards Hervia Customer Services

Posted 7 years ago

“AVOID AT COSTS Dreadful service Don't reply to email Over charge for postage”

Helpful Report

Posted 7 years ago

Dear Brendan, we have investigated this for you. Your parcel was dispatched on time for next day delivery, but due to a delay with DHL it took longer than we anticipated. As a result we are more than happy to refund you in full for your postage, which we will process for you today. Kind Regards Hervia Customer Services

Posted 7 years ago

“No refund of my shipping costs for a return”

Helpful Report

Posted 7 years ago

Dear Evans, We do not cover the costs of customer returns. This is stated on our Delivery and Returns page. Kind Regards Hervia Customer Services

Posted 7 years ago

“I placed my order last Friday, it arrived NY on Tuesday. Ever since it's being held at custom. DHL website said they needed more information from sender. I sent 2 emails to Hervia customer service, they said nothing they can do. Then I called DHL, asked them what information they need, they asked me what's in the package, I said a t-shirt, they said will contact me if they need more. For the past 3 days, I called DHL for status, still no update, it's Friday today. The issue is still not solved yet, I will call DHL Monday. I think it's bad communication between Hervia and DHL.”

Helpful Report

Posted 7 years ago

Hello Alex, we have spoken with DHL this morning who have informed us that your package has now cleared customs and will be on its way to you. Kind Regards Hervia Customer Services.

Posted 7 years ago

“Order a pair of shoes for my son, came on the right day, but they sent me the wrong size, with some one else details in the box, am now waiting for you to resolve this, communication was quite bad as well, just hoping my item comes, for what I paid for, as my son is still waiting on his birthday present.”

Helpful Report

Posted 7 years ago

“The worst ever.selling damaged shoes and not giving money back!!!!!”

Helpful Report

Posted 7 years ago

Hello, further to the email you sent us earlier today, where you advised us that the shoes you had received were damaged after wearing them. We can assure you that all of our items are rigorously examined prior to dispatch to ensure that they are received in perfect condition. We have kindly asked you to send these shoes back so that we can send back to the manufacturer. We hope to resolve this for you. Kind Regards Customer Services

Posted 7 years ago

“All the bottoms to go with the 3 medium bikinis were absolutely tiny. I'm a UK 8-10 and couldn't get them over my hips. So can't wear any of them”

Helpful Report

Posted 7 years ago

Hello, we have tried looking for your order using the reference number and email you have provided, but are unable to find any orders from yourself with bikinis. Could you please email our customer services team so we can assist you further - customerservices@hervia.com

Posted 7 years ago

“They gave me the wrong color sneakers...”

Helpful Report

Posted 7 years ago

Hello Dwayne, could you please make contact with our Customer Services team: customerservices@hervia.com and we will resolve this issue for you as soon as possible. Kind Regards Hervia

Posted 7 years ago

“Canceled my order out of nowhere and sold the item to someone else. Did not communicate with me whatsoever regarding why.”

Helpful Report

Posted 7 years ago

Hello, your order was cancelled by our fraud team as a security measure for not passing our internal security checks. An emailing confirming the cancellation was sent to you. We apologise if this has caused you any inconvenience. Kind Regards Hervia Customer Services.

Posted 7 years ago

“I would choose -10 if there is a choice! Horrible customer service and attitude! Hervia sent me a wrong size clothing and asked me to post it back, promising the postage will be refunded once they confirmed their mistake. Two months later, Hervia told me that they can only refund the postage I paid to them instead of my paying to post office! I emailed Hervia serval times, and what they told me is"that what our best offer"”

Helpful Report

Posted 7 years ago

Hello Helen, As discussed with you in email, we have had a staff change recently and your previous emails had been missed. However, these have now been picked up by the team and we aim to get this situation resolved for you as quickly as possible. Kind Regards Hervia Customer Service Team

Posted 7 years ago

“I don't like shopping on your website.The service is very poor.”

Helpful Report

Posted 8 years ago

Dear Keke Liu, We are very sorry that your shopping experience with us was anything but perfect and so we have looked into our previous contact with yourself. You purchased a Comme des Garcons PLAY tee shirt with our Tax free shopping, at which point you seemed very happy with the service you had received and even stated: “You are so nice. My first shopping experience here is awesome! I really enjoy shopping here. Thanks a lot!”. However, we have noticed at a later point that you were not happy to pay your duty and customs fee’s for your package, unfortunately this is something that we cannot control, as kindly explained by one of our customer service representatives and agreed by you when you ticked our terms and conditions when you placed your order. Best Regards, Ryan

Posted 8 years ago

“I am very disappointed with Hervia's customer service. I purchased a pair of shoes and bought the wrong size due to an incorrect Size Guide. I have contacted Hervia 3 times and never received a response. I was completely ignored. I presume this is because I am an international (USA) customer and they did not feel that it was worth it to deal with me. I now have a pair of shoes that are too small and cannot return due to an error on their site.”

Helpful Report

Posted 8 years ago

Dear Max, We would like to profusely apologise that your shopping experience with HERVIA was anything but perfect. This is the first time we have been notified of your sizing problem. We are saddened to hear you believe you were ignored. After checking the customer service emails we cannot trace any past correspondence of this particular issue. You have stated that you have contacted HERVIA on three occasions, did you send an email to customerservices@hervia.com? Regarding the sizing issue, you placed an order for Mary Katrantzou x Adidas Trainers in a Size 3.5. The product details include the following: “Sized in UK Sizes. For EU and US Conversions, Please Email customerservices@hervia.com.” Should you have any doubts about any product details please do not hesitate to contact our custom service team, who will be more than happy to assist you. Best Regards Ryan.

Posted 8 years ago

“My Adidas leggings were sent to me with a censor on it which i cant remove:(”

Helpful Report

Posted 8 years ago

Hi Danielle, Please accept my profuse apology that you received your leggings with a security tag. This particular item is sealed in a hygiene bag and is dispatched directly from our warehouse, thus not requiring a security tag. We can see that you received your order on the 24th of February but we can not trace any correspondence with you regarding this issue. We have sent you an email and we hope to resolve this for you as fast as possible. Kind Regards, Ryan

Posted 8 years ago

“placed 4 orders and finally successful pass the security check. first order, visa second order, paypal third order, amex all failed the security checks. at first i thought the issue is due to the shipping address and billing address are different, but i cannot find any option to change the billing address. end up i have to register a new account to put the billing address to same as the shipping address. very poor customer service! emails a few times and no response at all.”

Helpful Report

Posted 8 years ago

Hi Ong Tien Kiat, Please accept our profuse apology that your experience with HERVIA was anything but perfect. Unfortunately, HERVIA's Fraud Team found your orders highly suspicious for several reasons. We cannot disclose this information on Reviews.co.uk. We have emailed you the reasons and have asked for more information. Best Regards HERVIA

Posted 8 years ago

“Well, haven't got my t-shirt yet.. DHL says delivered, but nothing has ever come.”

Helpful Report

Posted 8 years ago

Hi Emil Sejr Speedtsberg, You placed an order on 22nd January 2016. We dispatched your order same day with our trusted courier DHL on the same day. DHL attempted delivery to your delivery address in Denmark on 25th January 2016. Unfortunately, you was not home to sign for your parcel. DHL posted you a contact card for you to rearrange a delivery for your own convenience. DHL held your shipment, waiting for you to respond. Once you made contact with DHL, DHL successfully posted your order on February 5th 2016. Best Regards HERVIA

Posted 8 years ago

“cancelled my order 4 days after processing it :(”

Helpful Report

Posted 8 years ago

Hi Georgi Shah, We are very sorry that your shopping experience with HERVIA was anything but perfect. Unfortunately, we had to cancel your Gosha Rubchinskiy Black T-Shirt in a Size: S order. This was due to the item being out of stock due to the high demand and popularity of the Gosha Rubchinskiy Spring/Summer '16 launch on the date of January 21st. Please accept our apologies for the inconvenience this may have caused. The discount code we emailed you along with an apology still applies. Rest assured, we processed a full refund the same day the out of stock occurred. Best Regards HERVIA

Posted 8 years ago

“Ordered a pair of Adidas Yeezy Boost 950 W from them which was shipped via DHL. A Hervia employee classified the item as women's clothing when completing the custom form when in fact the item is a women's boot. This error has incurred a higher custom fee. I have made numerous attempts to contact Hervia to make the correction but to no avail.”

Helpful Report

Posted 8 years ago

We are sorry for this human error at a time when we had a major product launch and a substantial amount of back orders. If you email customerservices@hervia.com we will provide a refund the difference. Please quote your web order number.

Posted 8 years ago

“Package was on hold for three weeks. Finally called DHL and had to pay an additional $80 to receive my package. Would have been lost in the mail had I not called. Will not be purchasing from Hervia again.”

Helpful Report

Posted 8 years ago

We use the reputable courier company DHL. They notify you of a parcel delivery by text. You are then responsible for the payment of customs charges and duty over which we have no control. We are sorry that delivery took so long in this case but the parcel was held because charges had not been paid.

Posted 8 years ago

Hervia is rated 4.4 based on 790 reviews