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Hervia Reviews

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

4.4

Based on 790 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Hervia 5 star review on 3rd April 2017

Giulio Santangelo

Hervia 5 star review on 2nd March 2017

Hervia 4 star review on 22nd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back in 2010 the first time I bought my clothing from Hervia, they have excellent service. During my study in the UK, I visit their shop in Manchester too. Since after graduated, I bought quite often online yearly from Hervia and ship via DHL. Or else during vacation in UK, I still pay them a visit. Lately their service getting average. In year 2017 I bought 2 times, first my order delayed because no stock than cancelled. Second time, they sent me wrong color. Email response from them was slow and never reply your second enquiry. Promise to rebate back partially amount back to my account because exchange was not available and it is their fault for not checking properly before ship. Since that day, never hear back from their customer service again. The old days gone.”

Posted 6 years ago

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Hello Kok Wei Lee, it's unfortunate to hear of your less than satisfactory shopping experience with us, and can assure you that we always pride ourselves on delivering the best customer service and ordering experience that we can. Could you please email our customer services team - customerservices@hervia.com, with the WEB reference numbers that you are referring to and we will ensure this is looked into today as a matter of urgency. Kind Regards Hervia CS Team.

Posted 6 years ago

“I was sent a polo that was not the polo i ordered. Dont want to go through the hassle of returning it though.”

Posted 6 years ago

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Dear Joel, we're sorry to hear this. Could you please send some photographs of the item received to our Customer Services team - customerservices@hervia.com, and we will ensure someone deals with this as a matter of urgency. Kind Regards Hervia CS Team.

Posted 6 years ago

“Ordered some items. It says payment accepted but after a few days I got an email stating my order has been cancelled without notifying me of the issue. Got refunded a few days later but lost a few dollars most probably due to exchange rate.”

Posted 6 years ago

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Dear Gabriel, Unfortunately we are unable to ship any fragrances outside of the UK. This is due to courier restrictions not allowing the shipment of flammable goods. We do state on all our fragrance listings that we are unable to ship outside of the UK. As a result your order was cancelled and refunded by our system, however a full explanation should have been sent to you by a member of our team, and so we can only apologise if this didn't happen. Kind Regards Hervia CS Team.

Posted 6 years ago

“really inconvenient to return goods what I don't like. I don't want to shop at yr store any more.”

Posted 6 years ago

“Had to contact customer service many times. Received email from Hervia saying my credit was processed since Jan. 19th, today is Jan. 28th, still do not see credit posted on my account. Furthermore Hervia sent me the wrong size and I had to return the sneakers the return charges should be reimbursed.”

Posted 7 years ago

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Dear Margaret, further to our email correspondence we would like to kindly remind you that the correctly size UK 7.5 shoes were sent to you. Regarding your returned items, both of these were returned out of time, but as a gesture of good will we have credited both of these back to your Hervia e-wallet. This was successfully processed on the 19th January. The funds are there for you to spend; you will need to login to your account to use the credit. Kind Regards Hervia Customer Services

Posted 7 years ago

“Wrong item is arrived. The design of the jacket was totally different from the images on website. Of course, I asked for the refund. However, CS team says the refund might be delayed until the returned goods arrival. This might tie up my money for 3 weeks. Also, I had to prepare a string of exacting documents for tax refunds from the customs. Plus, I had to print return DHL labels by myself since they were not in the box. A total nightmare :(”

Posted 7 years ago

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Dear Jung, we are sorry to hear that you are not completely satisfied with the item you have received. Further to our email correspondence, would kindly ask you to return the item back to us. Kind Regards Hervia Customer Support

Posted 7 years ago

“Rude customer service. Sent me defective item and would not refund me because I am a USA customer. Do not purchase from this website”

Posted 7 years ago

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Hello, we are sorry to hear that you have experienced a dissatisfactory service at Hervia. I will investigate this for you and make contact with you via email. Kind Regards Hervia Customer Services

Posted 7 years ago

“Ordered 2 x bottles of Daphne perfume for my wife. One bottle came without clear packaging in just the cardboard and was not full! Looks like a used bottle. Not much missing but odd none the less. The other one was ok and sealed.”

Posted 7 years ago

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Hello Stephen, we are terribly sorry that you have received an item that isn't up to our usual standards. We have investigated this for you and it appears as though the plastic wrapper was damage prior to dispatch and so was removed. We will email you directly now with a solution and again apologies for this error. Kind Regards Hervia Customer Services

Posted 7 years ago

“I would have to think twice about shopping again with your store as i was very disappointed that i had to pay pay for the postage to return an item. Sorry guys but it was not only having to pay postage but also have to go to the post office. The reason for shopping online is all about convenience. Regards Kevin Kahan”

Posted 7 years ago

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Thank you for your feedback. We are pleased to say that we are currently investigating offering free returns and hope to have this in place for the AW16 Season. Best wishes.

Posted 7 years ago

“Not really fair rating them poor but had to arrange and pay for own returns which is a bit of a joke. Money was paid back within a few days but think the returns policy is crazy for a retailer like hervia.”

Posted 7 years ago

Read Hervia Reviews

Thank you for your feedback. We are pleased to say that we are currently investigating offering free returns and hope to have this in place for the AW16 Season. Best wishes.

Posted 7 years ago

“Although the website said free shipping over £150 pounds, I could not find a way of getting this until I had completed the purchase. I then found, on re-logging onto the website that you had to put in a special offer code to begin with - this is not clear at all - most websites automatically do not charge for shipping when you reach the threshold purchase amount. I then had to call customer service, who were very polite and said they would contact accounts to arrange a refund. I have not heard from anyone since and really do not want to spend any more time to call again for £6.50 but it's really very annoying.”

Posted 7 years ago

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We are very sorry that you have received this poor level of service. If you email cloe.sin@hervia.com she will organise an immediate refund. At the moment we do have free shopping and this is activated by use of a code. We will however speak to our web company to see if this can be activated automatically.

Posted 7 years ago

“I ordered and paid for next-day delivery, presuming that, as I ordered in the evening, next day would actually mean two days. On the day it should have arrived I rang to find it had not yet been despatched. When I queried it's tardiness there were only apologies and asked whether I wanted to cancel the order. I think for PR purposes they could have waived the one-day charge but no. I think this store has great stock so will continue buying there but they need a little more imagination on their customer service side!”

Posted 8 years ago

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Hi Joanna Luxton, I would like to profusely apologies for your mishandled order. We received your order on 26th January 2016 at 8:31pm, our cut off time for next day delivery is 3:00pm. We should have dispatched your order on the 27th January. However, we failed to do this and dispatched your order on 28th January. The reason for this was the EXTRA10 promotion, in which you received a further 10% off sale items, resulted in an unprecedented amount of orders. We will happily refund your postage. Further Apologies, HERVIA

Posted 8 years ago

“Ordered an Adidas jacket, arrived very fast but a number or two bigger. Returned it, received another jacket but just doesn't fit my size so i decided to return and have a refund. Notified Hervia several times but no one replied. They have received the jacket but still haven't received refunds .. no mail replies. Hervia, do something about your communication with the customers. Goran-Croatia”

Posted 8 years ago

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Hi Goran, You ordered an Adidas Original Climachill Jacket in a Size: XL. We dispatched a Size: XL same day to America. Unfortunately, you were not happy of the fit of the Size: XL, so we happily reserved you a Size: L. Once we received your Size: XL, we dispatched the Size: L exchange the same day. We also covered the cost of the shipping charges. We received your review on 30th January 2016. However, we only received your email notifying us of a return request on 1st February 2016. Our Dispatch Team, using the information from your email traced your return. Originally having difficulties tracing the particular return as you did not include any invoice, paperwork or email notification for our Dispatch Team to identify that this return was from you. Once we identified the return was from you we happily placed a full refund to your credit/debit card. Best Regards HERVIA

Posted 8 years ago

“Very unhappy no one has responded after three emails to my desire to return the product I ordered.”

Posted 8 years ago

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Hi Jonathan, We're very sorry for the delayed response to your return enquiry. Over the Christmas period our offices were closed from 25th December - 28th December resulting in an unprecedented amount of customer service enquiries. We're very happy we resolved your return request and appreciate the positive feedback you replied via email: "Thanks for the nice note. Thanks for your time. You have a cool business!" Happy New Year! HERVIA

Posted 8 years ago

“I don't plan on ever purchasing anything from this store again. Ordered item, Didn't like the item, and they won't refund my money. They will only give me store credit. This is was the first purchase I've made from Hervia and it will definitely be the last.”

Posted 8 years ago

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Hi Jamie, We are deeply saddened that you are not 100% satisfied with your shopping experience with HERVIA. As you were made aware, we can only refund our customers outside of the EU with a credit note or exchange. If you would like to go forward with a credit note or exchange, please do not hesitate to contact me on customerservices@hervia.com. Best Regards HERVIA

Posted 8 years ago

“Item was posted to the wrong address (108 instead of 180). Tracking code was not received till I went out of my way to obtain it. Therefore the item could have very easily been lost!”

Posted 8 years ago

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Hello Sam, Apologies for the mistake with your address. It seems that there was an error with our Royal Mail shipping label printing process. Further apologies that you did not receive your tracking number immediately. Kind Regards, Hervia

Posted 8 years ago

“Sent me a wrong size and promised refund the postage cost and additional 10% value didn't come true yet. Usually not reply email.”

Posted 8 years ago

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Hello Jinglun, Firstly, we would like to apologise for the incorrect size being sent to you. We hope you are happy with our immediate exchange and that you now have the correct item. Because this was a mistake on our behalf we were happy to refund your return shipping costs plus a 10% discount. However it seems that our refunds department did not issue you the full amount. We aim to rectify this today and have processed the remaining amount owed to you. Please note that it can take 3-5 working days for the funds to clear. Once again apologies for the inconvenience. Kind Regards, Hervia

Posted 8 years ago

“I was shipped a raf simons t shirt with a hole in the sleeve. I could return the item but the fact i have to pay for shipping with an item i received with a defect is sad. I'm not paying $30+ for shipping when you guys apparently said it was brand new. Clearly wasn't.”

Posted 8 years ago

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Hello Nolan, Firstly, we apologise that your item is damaged. However, we were not made aware of this issue with your garment. If you could kindly send us details and images of the fault to customerservices@hervia.com we would like to resolve this immediately. Kind Regards, Hervia.

Posted 8 years ago

“I discovered that the security tag had been left on the garment, but as I wanted to wear it for a weekend away didn't have the chance to return it to have the tag removed.”

Posted 8 years ago

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Hi Julia, thank you for your review. We are sorry for the inconvenience caused by the security tag left on your garment. We would like for our courier service to collect the parcel from yourself at our expense so that we are able to remove this for you. Could you please email our Customer Services Team at customerservices@hervia.com confirmed a date and time when the parcel will be available to collect. Regards Hervia Customer Services Team.

Posted 8 years ago

“They have an amazing selection. I bought two shoes which I had to return both. Paid all the returns and not have been fully refunded so I believe I paid their postage coasts as well. With many services postage is included in service. Also the tag of the shoe I took out but was intact in the box so it was sent back to me as well. The last one is my mistake but mind. Cost me 180 pounds to transact with nothing in my hands”

Posted 8 years ago

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Hervia is rated 4.4 based on 790 reviews