I ordered and paid for next-day delivery, presuming that, as I ordered in the evening, next day would actually mean two days. On the day it should have arrived I rang to find it had not yet been despatched. When I queried it's tardiness there were only apologies and asked whether I wanted to cancel the order. I think for PR purposes they could have waived the one-day charge but no. I think this store has great stock so will continue buying there but they need a little more imagination on their customer service side!
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