Although the website said free shipping over £150 pounds, I could not find a way of getting this until I had completed the purchase. I then found, on re-logging onto the website that you had to put in a special offer code to begin with - this is not clear at all - most websites automatically do not charge for shipping when you reach the threshold purchase amount. I then had to call customer service, who were very polite and said they would contact accounts to arrange a refund. I have not heard from anyone since and really do not want to spend any more time to call again for £6.50 but it's really very annoying.