Hi I never received the shoes, so how can I review the product. I have since purchased a pair in store in France. Yes I spoke to customer service on 29th july and the guy was very helpful but before I knew it the shoes were being returned to you. Furthermore I was promised a refund on 1st August by email. That has still not materialized today 8th August. I have no issues with the product, I am on my 6th pair of your shoes. Just the service/failings of your courier. If you want to delete my review please go ahead but if I review my review you may like it even less . Sorry UPS failed to deliver the shoes even though I paid for next day delivery. I am in East Sussex. Not far from you along the coast. I would however like to share with you the unrivaled service I recently received from Scan Computers in Bolton who promised next day delivery and free of charge via DPD. I ordered an item a little larger than a shoe box at 5pm on Sunday 24th July. It arrived at my house by 1 pm on 25th July. I would respectfully suggest you change your courier service as they are harming your business. Thanks for reading!!