HeyDude Shoes Reviews

Name: HeyDude Shoes
Address: 17, Factory Road, Poole, 17, Factory Road, Poole, Dorset
Rating: 4.86

4.9 Rating 6,553 Reviews

97 %

of reviewers recommend HeyDude Shoes

4.9

Based on 6,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

17, Factory Road, Poole,
17, Factory Road, Poole
Dorset
BH16 5SN

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HeyDude Shoes 5 star review on 22nd January 2023

Delynn Borck

HeyDude Shoes 5 star review on 17th November 2022

Irina Weir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of white HeyDude shoes from one of their retailers, and within days the brown leather accents — including the piece with their own logo — and the inside material bled onto the white canvas the moment they got wet. The shoes were permanently ruined. This proves not only the poor quality of the materials but also a complete lack of competency from whoever is developing these products. For over 15 days I’ve been trying to get help. I reached out to their customer service FOUR times and got nowhere. Their policy that they “can’t process a warranty if you didn’t buy online” is absurd. To make things worse, every call routes to overseas contractors who are hard to understand and have no authority to resolve anything. It’s insulting and beyond frustrating. I’m furious at the total lack of accountability. I basically paid for a pair of unwearable shoes, and HeyDude hides behind nonsense policies instead of standing behind their product. If anyone from the actual company bothers to read this — not another third-party contractor — my claim number is case#08333875 there are pictures included. Let’s see if someone with real authority finally reaches out. Avoid this brand.”

HeyDude Shoes 1 star review on 18th August 2025

Helpful Report

Posted 1 week ago

“Ancient ridiculous convoluted returns process that is not clearly indicated on website! Postage Returns labels including in parcel returns slips MUST BE PRINTED! They do not use the QR code facility to just take to the post office. ALL LABELS MUST BE PRINTED! Customer service suggested i travel to local library to print labels off, but they would not reimburse costs for this inconvenience! So if you do not have access to a printer be warned before you purchase! Definitely not an environmentally friendly company!”

Helpful Report

Posted 3 weeks ago

“I have been buying Dudes for over 10 years now and still have my originals, but never again. They are blatantly ripping people off: Carson Sandal Unisex costs £64.99 and Carson Sandal Unisex Sports Mode cost £59.99 yet they are the same shoe. No difference whatsoever other than marketing. Customer Services were unable to identify even one aspect where they differ, other than name, but could not. Both shoes are the same materials, design, dimensions, everything. Dishonesty cannot be tolerated. Crocs have taken a reputable and trusted brand and ruined it.”

Helpful Report

Posted 1 month ago

“I recently had an extremely disappointing experience with Hey Dude. While browsing their website, I attempted to apply a teacher discount through ID.me, but the discount failed to appear at checkout. Without finalizing the order, I suddenly received a notification that my payment had been processed—without my intention to complete the purchase. Attempting to rectify the issue, I discovered there was no option to cancel the order on their website. Their customer service chat turned out to be an automated bot, providing no real assistance. When I called their support line, I was shocked to find they operate on UK time, making it difficult for U.S.-based customers to get help. The following morning, after finally reaching an agent, I explained my situation, only to be told there was nothing they could do since the order had already been processed. I suggested that they contact the shipping company to hold the order, but they refused. When I requested to speak to a supervisor, the representative asked me to explain everything again—only to eventually tell me no supervisors were available. At this point, I realized that Hey Dude lacks proper customer service and does not prioritize customer satisfaction. I strongly advise caution when shopping with this company. Their support is unresponsive, and they fail to assist with reasonable requests. Based on this experience, I will never make another purchase from them.”

Helpful Report

Posted 2 months ago

“I have 3 pairs of Hey Dude shoes. They are not uncomfortable, but I certainly wouldn’t say they are super comfortable. I certainly wouldn’t buy another pair, and would only buy, Hooka, Sketchers or Brooks, those shoes are heavenly.”

Helpful Report

Posted 10 months ago

“This site claims to offer a 15% discount. At checkout it will show it has been applied but after placing your order it has disappeared. Customer Service will simply tell you "touch luck Charlie" and refuse to adjust the price. I won't be ordering anything else from a site that treats it's customers this way.”

Helpful Report

Posted 1 year ago

“Great shoes, would recommend”

Helpful Report

Posted 1 year ago

“I loved Hey Dudes for my husband and I. I particularly loved the rise style because I need a thicker sole due to foot issues. This year, the options are slim and there's the peak style. Sorry, not my style and so I guess you lost us as customers.”

Helpful Report

Posted 1 year ago

“Having only worn Dudes for the last 10 years, I am very disappointed with my most recent pair , Wally slip on recycled ( supposedly )leather. First they make my feet sweat badly and feel very drawn . On examining them very closely, they are PU , definitely NOT real leather. I have 4 other pairs of older leather Dudes, none of which give me this problem and are obviously and without doubt real leather. I don’t know if this is because they’ve been taken over by Crocs or not but I’ve never had a problem with Dudes before and never had man made material described as leather before.”

Helpful Report

Posted 1 year ago

“Love the shoe, hate the customer service.”

Helpful Report

Posted 1 year ago

“I’ve emailed customer service about exchanging a pair of shoes at least 3 times with zero response. Very disappointed in the customer service. Do better HEYDUDE”

Helpful Report

Posted 1 year ago

“ABSOLUTELY DO NOT BUY FROM THE WEBSITE!!!!!!!!!! TERRIBLE CUSTOMER SERVICE Review by Anonymous UserI ordered a Men's Cody in Charcoal Gray size 13......received a Men's Wally ORANGE/ARMY GREEN SIZE 9!!!!!!!!! Seriously!!!!! So did the online chat was told the only thing I could do is return them for an exchange or order another pair and then return the wrong pair. I explained this was a Christmas gift and either way I wouldn't have them for Christmas. This was the only thing my Grandson had asked for. As I'm replying via the chat a message pops up asking me if I am still there and then disconnects me, even though you know they can see the little dots showing I'm typing. So called customer service again was told that I could exchange or buy another pair, again I explained that this was for a Christmas gift and I wouldn't have them by Christmas. I then asked for a Supervisor, was put on hold and when he came back I was old all Supervisors were busy helping other customers. He offered tp have someone call me back within 2 hours, I told him I would hold, was put on hold for 10 minutes then told still all Supervisors were busy. Also let me add it sounded like there was a party going on in the background. I told him I would still hold after holding for another 20 minutes I finally hung up. Went on Amazon found the exact pair of Hey Dudes I was looking for, ordered them and will have them by Saturday. I have sent back my return so we'll see how long that takes. Let me add the ONLY reason I still bought the Hey Dudes is because that is all he asked for, guarantee I will Never order them again, and will tell everyone I know NOT to order these!!!!!”

Helpful Report

Posted 1 year ago

“Return and Exhange Process is Archaic I would give them zero stars but I was required to give 1-5. After making a return I didn’t hear anything from them for 13 days. I finally gave up and used Live Chat where I was told my item was returned to the warehouse but after receipt it takes them 10 business days (not counting weekends) to “process”! I’ve never heard of such a thing. Then to make matters worse I had to ask about my exchange and things went bad to worse. WhIle I had filled out an exchange form online I was told I had to contact them back after tomorrow (the 10 day business mark) to request an exchange. I asked why and was told they don’t process the exchanges without it. what?! what is the point in the form and how would I as a consumer know I had to do this! I asked all of these questions and was told I’m sorry. Anything else you need two more times. At this point I asked to just refund my money. I was told again I can’t just ask for a refund. I have to recontact them tomorrow. Upon this insanity I told them I would not. I honestly feel this is their way of keeping the refund and hoping customers forget about it. I’ve bought no less than 7 pairs of Hey Dudes for my boys. Never again.”

Helpful Report

Posted 1 year ago

“Great shoes but very, very slippery. The slightest drop of water and I go ice skating.”

Helpful Report

Posted 2 years ago

“I want to start off I like heydude shoes I visited the new store in Oklahoma City at the outlet they tell me all sizes and what side the men's and women's was said there was no refunds due to this being a discount store which is totally fine I will say all shoes need to be on a shoe rack for better display my shoes was stacked on the table so I looked on top and didn't see anything I really liked so I looked at the bottom I was going through them put about 4 shoes on top then I believe she was the store manager she came to me and stated please stop messing up the bottom and putting the shoes on top she said what was on top was on bottom i top her I found several pairs on on top of the top for she repeated to stop doing it I don't know why I stayed and bought 2 pairs of shoes when I should of just got up and walked out I would of been happy if she would have not leave it a mess with all this she should have not even said anything I was not being destructive”

Helpful Report

Posted 2 years ago

“I'm trying to order Hey Dude Farty Navy Orange Canvas mens shoes size 9 order number D10032512 I can't find them anywhere can I order them direct with you? Jayne Richards 29 West Park Drive Nottage Porthcawl South Wales CF36 3RG Tel 01656773249 or mobile 07484 869405 My husband can only wear Hey Dudes as he has bad feet problems Hey Dudes were highly reccomend by his Podiatrist. My husband has bought many pairs from you”

Helpful Report

Posted 2 years ago

“The sizing is a joke. if you are anything other than a full size, you will never get a shoe that actually fits. the first pair was so big on my foot, it flopped like a flip flop. trying to return them was horrible and customer service was rude. fine. gave those away. ordered down. if i could remove my big toe, they would fit perfectly. now i am upset. i was put on hold for 45 mins before i hung up and did chat. that was ridiculous too. I am disgusted by this company, their attitude when you tell them something is wrong, and their refusal to refund my money other than an e card. I DO NOT WANT YOUR STUPID SHOES. I WANT MY MONEY BACK. Hassle free returns my a$$. Such gross business practices. BEWARE!!!!!”

Helpful Report

Posted 2 years ago

“I bought my first pair, trekked all over Germany, France and Netherlands in them everyday for weeks. I returned home within a few days I bought a second pair as well as some boots for my next trip. I just returned from 8 days walking all over Rome and still love my Hey Dudes. They are so comfortable and easy to pack. Thank you for designing them in fun colors and patterns too!”

Helpful Report

Posted 2 years ago

“The insoles were wore out actually shredded within 3 months. I do walk a decent amount but would expect the insoles to stay together. I own a pair of redheads which I bought at cabelas for 40 dollars and they are of much higher quality and equal comfort. Hey dudes were comfortable but only for a short time. The redheads took just as much use and they are still. FYI don’t buy the cool name other shoes are better quality. Had to take insoles out if I ever wear again. I’m not big guy or anything either just normal use ruined the insoles”

Helpful Report

Posted 2 years ago

“I had an utterly horrible experience buying a pair of size 11 Hey Dude shoes online from the company. The pair I bought were too big, so I sent them back to exchange for a size 10. To my surprise, the size 10s were actually longer than the size 11s! I emailed the company to ask if I should try a size 9 or re-purchase a different pair of size 10s. The company answered with a lot of policy-speak and requests for photos, and threats of no refunds if they had been worn, etc. They didn't even answer my original question! After 3-4 more emails explaining the story over again to each new representative, I finally gave up. The shoes are not worth the aggravation!”

Helpful Report

Posted 2 years ago

HeyDude Shoes is rated 4.9 based on 6,553 reviews