ABSOLUTELY DO NOT BUY FROM THE WEBSITE!!!!!!!!!! TERRIBLE CUSTOMER SERVICE Review by Anonymous UserI ordered a Men's Cody in Charcoal Gray size 13......received a Men's Wally ORANGE/ARMY GREEN SIZE 9!!!!!!!!! Seriously!!!!! So did the online chat was told the only thing I could do is return them for an exchange or order another pair and then return the wrong pair. I explained this was a Christmas gift and either way I wouldn't have them for Christmas. This was the only thing my Grandson had asked for. As I'm replying via the chat a message pops up asking me if I am still there and then disconnects me, even though you know they can see the little dots showing I'm typing. So called customer service again was told that I could exchange or buy another pair, again I explained that this was for a Christmas gift and I wouldn't have them by Christmas. I then asked for a Supervisor, was put on hold and when he came back I was old all Supervisors were busy helping other customers. He offered tp have someone call me back within 2 hours, I told him I would hold, was put on hold for 10 minutes then told still all Supervisors were busy. Also let me add it sounded like there was a party going on in the background. I told him I would still hold after holding for another 20 minutes I finally hung up. Went on Amazon found the exact pair of Hey Dudes I was looking for, ordered them and will have them by Saturday. I have sent back my return so we'll see how long that takes. Let me add the ONLY reason I still bought the Hey Dudes is because that is all he asked for, guarantee I will Never order them again, and will tell everyone I know NOT to order these!!!!!