Return and Exhange Process is Archaic I would give them zero stars but I was required to give 1-5. After making a return I didn’t hear anything from them for 13 days. I finally gave up and used Live Chat where I was told my item was returned to the warehouse but after receipt it takes them 10 business days (not counting weekends) to “process”! I’ve never heard of such a thing. Then to make matters worse I had to ask about my exchange and things went bad to worse. WhIle I had filled out an exchange form online I was told I had to contact them back after tomorrow (the 10 day business mark) to request an exchange. I asked why and was told they don’t process the exchanges without it. what?! what is the point in the form and how would I as a consumer know I had to do this! I asked all of these questions and was told I’m sorry. Anything else you need two more times. At this point I asked to just refund my money. I was told again I can’t just ask for a refund. I have to recontact them tomorrow. Upon this insanity I told them I would not. I honestly feel this is their way of keeping the refund and hoping customers forget about it. I’ve bought no less than 7 pairs of Hey Dudes for my boys. Never again.