I recently had an extremely disappointing experience with Hey Dude. While browsing their website, I attempted to apply a teacher discount through ID.me, but the discount failed to appear at checkout. Without finalizing the order, I suddenly received a notification that my payment had been processed—without my intention to complete the purchase. Attempting to rectify the issue, I discovered there was no option to cancel the order on their website. Their customer service chat turned out to be an automated bot, providing no real assistance. When I called their support line, I was shocked to find they operate on UK time, making it difficult for U.S.-based customers to get help. The following morning, after finally reaching an agent, I explained my situation, only to be told there was nothing they could do since the order had already been processed. I suggested that they contact the shipping company to hold the order, but they refused. When I requested to speak to a supervisor, the representative asked me to explain everything again—only to eventually tell me no supervisors were available. At this point, I realized that Hey Dude lacks proper customer service and does not prioritize customer satisfaction. I strongly advise caution when shopping with this company. Their support is unresponsive, and they fail to assist with reasonable requests. Based on this experience, I will never make another purchase from them.