I order a pair of Hickies, the no tie shoelaces, a few months back. They arrived promptly, were easy to use, and fun to wear. Unfortunately, after playing sports in them, a few of the elastics snapped. I wrote to the company to inquire about replacements and the company was more than helpful! They stood behind their product and they did so with a smile, offering a free replacement pack at any value, in addition to a discount on my next pair. I have yet to receive my new ones but I have a feeling I'll be ordering them again.
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