-The assesor of my hearing was on time and very professional. - He introduced himself to my daughter and myself. -Respected my home, asked where I wanted him to sit etc. - Explained what he was going to do and what it was all about. - showed me samples, talked about the samples. I tried them and made my choice. - He was given ascess to my internet and able to discuss the financial involvement and payment Options. Forms completed and signed. No payment at this point. - I was informed about the payments options. - I was given option of changing my mind if I felt unhappy on trial. -I was happy to know that I will be followed up and that there were services provided at Stanway at Tolgate clinic. I was impressed with the assessment and looking forward to my fittng. - I was happy that Nick was really very gentle in taking the moulding measurements of the hearing aid.