Hello my name is Hazel Baloyi I have experience poor customer service at hifi corporation witbank highveld mall.On the 9th march 2023 where i bought a kIC fridge R6500 but the fridge was having a factory fault. I contacted the store for assistant i was told to bring it in when I arrived at the store at customer service,i found candy mnisi i greated her instead only the customer was there responded and she just look at me.after she continued with the papers 45 minutes without saying a word to me.i realized that she's not going to help me i asked manager incharge and went to call maryn and she was so sweet and helpful.i just told maryn because of the poor service and ignorant and arrogant from candy i just want my money nothing else i don't think I will ever do business with HiFi corporation. All this happens when foods has rotten from the same fridge that I wanted to be sorted by the store as i lost lot of money out of the damages caused by the fridge dysfunctional. As the fridge was bought on the 3rd march 2023 and reported faulty on the 4th ,i was expecting her to be sympathetic and show the sign that she want to help.