“I had excellent customer service from Ulita and Rinesh.Rinesh was very helpful and friendly from the minute we entered the store,until I purchased my fridge.We made payment by Ulita who was so pleasant and friendly.Great service I must say as I received my fridge in about 3hours.Thank you ladies.I will b back to purchase my microwave next month.”
“⭐⭐⭐⭐⭐
I honestly have to give HiFi Corp Ilanga Mall full stars for the service I received. This was one of the most enjoyable shopping experiences I have ever had.
The staff were friendly, helpful, and made the whole experience feel relaxed and enjoyable. They joked with each other and included me in the conversation, which made me feel welcome instead of just like another customer.
I went in expecting to overpay for my Soundcore R50i NC earbuds, but the staff member took the time to explain the membership discount and helped me get them for a better deal. I really appreciated that she looked for a way to help me save money instead of just making a sale.
Great service, great attitude, and a team that clearly enjoys what they do. Thank you for making shopping such a positive experience. Thank you to all those ladies I am sorry I never got their names. But they were amazing. From a very Happy customer 😀”
“I'm very happy with olgar service her smile attracts me to go to her as I felt welcomed. She knows how to explain everything I need in my smart watch. I'm happy and I recommend people to go to trade roete her service is so good I gave her 110%”
“I'm very happy with olgar service her smile attracts me to go to her as I felt welcomed. She knows how to explain everything I need in my smart watch. I'm happy and I recommend people to go to trade roete her service is so good I gave her 110%”
“Thank you so much i bought kettle help by Olgar from hifi Corp trade lenasia .I rate her 200% her service is soo good.i felt special and always smiling. Thanks she's a good sales person.”
“Thank u to Tiro and Phumlani (hope I got the names right)..
These guys are absolutely amazing. So patient and polite. I purchased an IPhone at the rosebank store, and I received the best customer service from Tiro and Phumlani.
Tnk u”
“I recently went to shopping at HIFI corp in Ilanga mall to buy a stove & I had an excellent experience thanks to Themba Twala. He assisted me throughout the entire process with patience,professionalism and a positive attitude he was knowledgeable, helpful and never once complained making the whole shopping experience easy and enjoyable. The customer service was truly outstanding and I really appreciate the effort he put into helping me find the right stove. I will definitely be returning to the store for more purchases in the future thank you Themba for the exceptional service 👏”
“Subject: Very poor service, I purchase a Skyworth 55inch Television on the website on the 29 June at 18:16 the following day i received an email from Thembelihle Zwane to send my ID copy which I sent the same day which was on a Monday, 4days later still No reply and I've been calling head office nonstop they said they'll reach out to her to do her job till today I'm still waiting for a response.
The people she cc in the email are.
Mahlako Mogudi
Andrea Lewis
Tshegofatso Kutumela
sphiwe.mdhluli
Itumeleng Nkabinde”
“Subject: Poor Customer Service Experience at HiFi Corp Menlyn
I visited HiFi Corp Menlyn on 1 July 2026 with the intention of purchasing a 43-inch Skyworth TV for my son. Unfortunately, my experience was extremely disappointing.
Upon arriving at the store, it took an unreasonably long time for a salesperson to attend to us and provide assistance. When we eventually received help, we discovered that the price displayed on the television was incorrect. when this was brought to my attention i asked to buy with the price i saw on the come with stories, but I was informed that there was nothing they could do to assist or honour the displayed price.
As a customer, I expected better service and assistance, especially when the pricing discrepancy was not of my making. The lack of urgency, poor customer service, and unwillingness to find a solution left me frustrated and dissatisfied with my shopping experience.
I trust that this matter will be reviewed to improve customer service and ensure that pricing displayed in-store is accurate.”
“On the 17th June I bought a Packard bell laptop from hifi corporation online store and collected it from hifi corporation Polokwane,The device is too slow for basic tasks and the battery life is far below expected.
Their website return policy states: “Laptop must be returned in its original packaging within 14 days for exchange.” I am within this 14-day window and have kept all original packaging.
However, I’m now being told by customer service lady at the polokwane branch that the laptop must first be assessed by a technician, with a 7-21 working day turnaround. This contradicts their published policy and leaves me without a working device for up to 3 weeks.
I request an exchange for an equivalent HP laptop. If the HP model is more expensive, I am happy to pay the difference. Please let me know the next steps to finalise this at my nearest store.”
