“A TV (10299285 TCL 65-inch QLED) was purchased on Sunday 31 August 2025 at around 12:30. After assembling the TV at home, it was switched on only to realise there is an issue with the screen.
TV was then returned to the store first thing Monday morning on 01 September, just after 9 o clock. The manager said there is nothing he could do, because we signed that we checked the screen. When the TV was received on Sunday before leaving the store, a physical inspection was done on the TV, however it was not switched on.
CCTV footage was looked at, and you can clearly see one of the shop assistants leaning with his full body weight on the TV for an extended period of time while he was waiting for the other shop assistant to come and help him unwrap the TV. The damage to the screen is consistent with the pressure applied onto the TV because when you inspect the TV carefully you cannot see that there is any crack or physical damage however when the screen is on, then only can you see that there is a defect on the inside of the screen. They then proceeded to unwrap the TV and plugged the cord into the TV however it was never turned on. And the CCTV footage clearly show that the TV was not switched on and the screen is black.
While we were looking at the footage with the manager and made him aware that the employee was leaning on the TV, he quickly switched off the footage and chased us out of his office.
When asked why he refuses to take responsibility for the employee leaning on the TV and causing damage to it, he continuously insisted that we signed the receipt for the TV. Up until we saw the CCTV footage we were not aware that the employee rested on the device in this way because we would have raised it immediately and not taken the TV.”
“I have had no help with my complaint and am now having no choice but to escalate it to the CGSO. Just so sorry I trusted Hifi Corporation.
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the extremely poor service I have received from your [Branch Name] branch, relating to a Packard Bell T10 10.1" Full HD 64GB LTE tablet purchased in December 2024 at a cost of R2,499.00. In June 2025, the tablet stopped charging completely. I returned it to the store where I was informed it might be the charging block and was told it would be sent in for assessment. I was also told not to call, as I would be contacted once the repair was complete. After more than two months with no communication, I contacted the store at the end of August, only to be told that my contact number had been recorded incorrectly and that the device was supposedly repaired. Upon collecting the tablet, I noticed the issue on the job card was inaccurately logged as “charging slowly” — a complete misrepresentation, as the device was not charging at all. Despite being told it was repaired, the tablet still had the exact same issue. I returned to the store the next day and raised the matter with the store manager. The interaction that followed was both unprofessional and dismissive — I was questioned about where the charger broke, and the implication seemed to be that I was at fault for the damage. I was also told that the issue may have arisen because I didn’t use the original (broken) charger — a frankly absurd suggestion. I was assured a follow-up call on Monday, 2 September 2025, but that call never came. On 5 September, I phoned the store myself and was informed that the repair company hadn’t even collected the tablet yet. This level of incompetence, lack of accountability, and disregard for customers is completely unacceptable. The failure to repair or replace a faulty product within a reasonable time (especially after more than 2 months) is a clear violation of the Consumer Protection Act. I am formally requesting the following: Immediate replacement of the faulty tablet with a new unit, as the original was clearly defective. A formal apology for the poor service, lack of communication, and mishandling of my complaint. Confirmation of when and how this matter will be resolved — within 7 business days of the date of this letter. If I do not receive a satisfactory response within this time, I will be escalating this matter to the Consumer Goods and Services Ombud and considering further action. Please treat this as urgent. -- Kind regards Vonny Shokkos”
“100% Excellent Service to Mr. Mbuso@ Hifi corporation Trade Route Mall.Well done impressed by your service ,Keep up on your Good behavior and your Performance. We need People like you.
Fiona Mahlo (Hifi Corporation Customer Trade Route Mall).”
“Just wanted say thank you for great service that me my husband Pablo ..and and some who help us made us feel welcome at hificorp ....Robyn&the manager Mamela thank you for assisting us we are looking forward to to seeing you guys again .”
“Bought a fridge online, they took my money then canceled the order, spent 3 hours talking to a robot, which in infuriating at the best of times, couldn't get through to the help line.....after a day chasing them they have eventually logged a complaint and it might be delt with in 24 hours. Never again.”
“Florah Mudau (Rosebank)was very helpful with locating an invoice and then following up if i received it. She also took me through navigating your website and her patience is much appreciated. She is a real asset to your branch. Jolanda Kleynhans”
“I was assisted by Palesa Matsietsi, from talking to her over the phone to ask if my order was ready for collection, to collecting it from the store, her service was just amazing.”
“The salesperson that assisted me was Mbuso Kheswa. I was buying with insurance Claims Card. My insurance didn't mention that I have to activate the card before I can make a purchase. Mbuso kept on trying on different card machines. He decided that I should call my insurance, and we were told to call the number on the back of the card for activation. He has patience and he interact with his customers. Keep up the good work Mbuso.”
“Thank you to Hificorp boksburg, the service I received from Londiwe it was excellent service, after I waited for a manager she assisted me as if she is a manager, although I'm still waiting for house call but thank you Londiwe keep going”
