“Can someone help me with my delivery I've been waiting and i cannot get through to customer services honestly this is BY FAR THE WORST SERVICE I HAVE EVER RECEIVED
Im sure you guys hear this all the time! This for me did it! I can't believe how HIFI CORP has an online platform that causes so much of latency on deliveries like HOW!
There's absolutely no feedback whatsoever from customer services
I've sent an email and tried calling numerous times
Somebody is taking a nap there and I WILL POST A BAD REVIEW ON EVERY SOCIAL MEDIA PLATFORM THAT I CAN GET MY HANDS ON!!!!! 😡
DELIVER MY PRODUCT!!!!!!
ORDER NUMBER: #500232574”
“Terrible, Terrible, Terrible in that order. Clearly they are not equipped to handle online shopping and delivery. My pool cleaner has been with the courier for days on end AND they don't work on Saturday. There is NO option for collection and if you cancel you have to wait 7 -14 days for a refund. It was a huge mistake buying from them.
Horrible experience.”
“I bought Sony head sets 3 weeks ago only to be told that their driver was hijacked and thas was after i called them to ask what was happening with my order. Again i was told that my complain was resolved successful but 3 weeks later no sign of delivery. Today I called asking them for a refund and the consultant was so unprofessional she was busy talking to her friends while on the phone and still i didn't get any help. I'm just wondering if I'll ever get my money”
“I waited more than three weeks for my order. I was told they could not get stock at their normal warehouse and had to get stock from elsewhere. Then suddenly the order was cancelled after telling me they busy processing my order and it will be sent shortly. Pathetic to say the least. Worst part it was only after I enquired that I received any feedback. I hope this is not what you call customer service. Beyond pathetic.”
“Do not order from Hi Fi corp online if they are still using Skynet as a courier.
Received an sms that my order would be delivered on Saturday 17 Dec. As I wasn't 100% convinced that they would deliver on the Saturday I phone Hi Fi corp to make sure it would be delivered, I was assured that it would, after scheduling my day around so that I would be able to collect, it never came.
On Monday I phoned in again (to the number that was sent in the sms), the lady could see it was not delivered but basically said there's nothing further she can do, I must contact the website directly, which I did. They said my problem was escalated, however I have received no feedback. Instead I had to go phone the courier myself which was a hassle, for them to also give me no answers (they are awaiting a response from the Cape Town facility). My order has been sitting at the courier facility since the 14th Dec with no movement, after taking a multiple days to even arrive at the facility.
Multiple calls, hours wasted and I have no idea where my order is and no one has any answers. Terrible service from Hi Fi corp and the courier they use.
Avoid using either.”
“HiFi corp must just close. Their service is very bad. I purchased a fridge online It’s been a month since I requested for a refund even today there’s no communication I feel ripped off💔. I need my money back”
“I ordered a fridge online and I was promised delivery within 7 days. It is almost 3 weeks and I STILL dont have my fridge. It has been paid for but Hificorp wont deliver. When contacting the call centre all I hear is we'll escalate. Over and over.
No one calls me no one bothers to tell us what is going on. The managers are too important to speak to their customers.
I feel like I've been robbed. I paid for a fridge and my fresh produce has gone bad. I cant keep my baby's food fresh.
HifiCorp just takes your money.
You get nothing in return.”
“Customer service: We spent 1 hours 30 min in the store last week. Just to find out that the person who were supposed to help us applied for the wrong credit. We had to start over again yesterday 1 hour 30 min again. Then the system went off. Today i went back still they cant help. I thought businesses struggels. Definitely not HIFI Corperation Nelspruit. They dont need money.”
“After ordering a product on line with delivery 2-5 working days, I have been waiting 11 days phoning customer service every day. I have not had a call back or any communication from HiFi Corp.”
“I got excellent service with no questions asked booked for house call n my TV was fetched , it was unrepairable so good news I got my credit back got a new TV too my 50" got me a 55" at a good price too the service the service was good kind and very adviserble thanks at The Glen store. Thanks to Pearl she handled everything from the beginning till end did follow up with their supplier and me excellent work dear keep it up. Am a happy customer with a new TV.”
“I bought a laptop early March ... It gave me a problem...that's when I took it back to hi-fi... They promised to give me my laptop after 21 days.... But it was not like that .... Until Thabang Mudau interfered that when I got my laptop as he promised....
Appreciation To 🤝 Thabang Mudau 👏
Thanks you so much”
“I received excellent service from a person named MJay at Mabopane Hifi Corp. His assistance was truly outstanding and the best service I have ever received. MJay was able to answer all of my inquiries. I am extremely grateful for their help and appreciate it greatly.”
“I was welcomed by a friendly lady Roseanne who was very polite and courteous and helped me with what I needed to know and buy .it feels nice being helped with a smile and friendly manner .I would definitely go there again.baillito junction hifi corp”
“Bought a AEG dishwasher online 19 March 2023. On 26th I phoned 0860459459 to follow up. SORRY NO STOCK!!! Why was I not INFORMED? Picking was not done immidiately. I made 6 calls and 5 emails and today they said the refund will be only done today. No Feedback from them. Themba Masebele promise to call me. Nothing happens. Call expenses and interest on my card lost. Incompentense of staff. I will never ever buy something from Hifi Corp again. Not online of in store. In store there are never stock. Rather stock with Makro. I would rather give them zero stars 😠😠”
“I bought a washing machine end August 2022. The spinner stopped working first week in January 2023. I logged a call with HiFi Corp Kenilworth centre where I bought it. Michaela answer my calls said I must email my proof of purchase. I did so an month went by and no came back to me. I called again in February, Michaela said I was supposed to get an SMS and a technician will come and have a look.2 weeks went by, then Eugenie from the same store called to hear if my machine was fixed. I had explained everything over again....resend everything. But at least got an SMS the same day. The following Monday a technician came and looked at the machine, he said the spinner motor packed up. By the Wednesday I had to calll the store again to find out whats the next step Rolando Ackers took my call. And she got my old machine swopped out and replaced. I want to say thank you very very much Rolandi for going the extra mile. You have sort me out in one week which proof that I was not considered valued enough by the others that assisted me. It took 2 month with me have to call after them to help me. I'm not in the least suprise why that store closed down. Rolandi I hope you get placed in a good store and efforts get the recognition it deserves”
“Same day I received the appliance from HIFI Corp I requested a refund. It is now more than 3 months later. I have spoken to the customer service call centre more than 20 times and each time a Supervisor is not available and they tell me they will escalate it on there side.
3 Months 2 weeks later and. nothing
I will do my best to advise against anyone ever doing business with them”
“HiFi Corp is misleading and deceiving customers. They advertised a Defy C425 323Lt fridge for R4999,00, which was on sale until 31 January 2023. However, when husband went into the Cornubia store this morning to purchase the fridge, the salesperson told him that the pricing was incorrect and was told to take it up with the advertising team to rectify the error because it was not their fault and the salesperson refused to assist further. Since when are customers responsible rectifying stupid mistakes made by their incompetent staff? I am extremely disappointed with HiFi Corp & I'm never buying from here ever again.”
“They advertise laptops on the web...accept payment and only tell you days later that the product (laptop) is no longer available. How long will I have to wait for a refund ? Real bad service !”
